Engagement Manager
Cradle
Regional Service Manager
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon, Washington • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Ensure customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance.
- Manage and develop Customer Service Engineers, prioritizes business objectives, and builds strong relationships with key accounts through proactive support and strategic communication.
- Work to maximize customer loyalty and satisfaction
- Communicate the value proposition of Siemens service to customers
- Obtain service financial goals through revenue attainment and effective cost containment.
- Ensure compliance with FDA Good Manufacturing Practices
- Meet annual RSM goals and metrics as established
- Hire, develop, train and coach Customer Service Engineers (CSE’s)
- Prioritize customer and business objectives to provide clear direction to CSE’s
- Ensure customer satisfaction through timely follow up on all issues
- Develop long term value-based relationships with key accounts
- Provide additional escalation support to resolve key account issues
- Develop proactive account plans to prevent or predict issues
- Provide continuous communication across organization for key accounts
Requirements
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
- Excellent organizational skills
- Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
- Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
- Ability to read, analyze and translate into action financial profit and loss statements.
- Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
- Ability to thrive as a member of a collaborative, cross-functional team
- Competent knowledge of MS Office applications
- Must have a valid driver’s license and a clean driving record over the last three years.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial analysisregulatory compliancecustomer service managementaccount managementGood Manufacturing Practicesanalytical databasesExcelpivot tablesprofit and loss statementsstrategic communication
Soft skills
customer satisfactionorganizational skillscommunication skillscollaborationrelationship buildingcoachingproblem solvingproactive supportteam leadershipstakeholder engagement
