Identity and Access Management Analyst
River City Bank
CloudCyber Security
IT Business Analyst
Siemens Healthineers
full-time
Posted on:
Location Type: Hybrid
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $74,350 - $111,530 per year
Job Level
Mid-LevelSenior
About the role
- Conducts analyses of data using various methods and tools to extract information as basis for decision making.
- Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
- Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted.
- Recognizes when to escalate customer issues.
- Participate on conference calls with various internal and external customers.
- Being a team player within a production support team and sharing your knowledge and experience with your other team members.
- Onboard customers with direct EDI and GHX set up, working with IT partners and customers.
- Collaborate with IT analysts to troubleshoot and perform system testing for eCommerce platforms, SAP, and EDI/GHX.
- User Acceptance Testing (UAT) for system updates, bug fixes, and new EDI/GHX connections.
- Drives process and system improvements for eCommerce platforms and SAP.
- Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience.
- Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story).
- Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX.
- Aids in building internal and external training documentation related systems and processes.
- Build and manage daily system reports to ensure customer satisfaction.
- Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
- Identify and help implement efficient EDI processes.
- Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
- Maintain a positive team environment while providing the best customer experience.
- Identify and implement process improvements.
Requirements
- 3 to 5 years related GHX, EDI, and SAP experience or equivalent combination of education and experience.
- Strong computer skills, knowledge in Windows applications
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills, able to multitask and prioritize tasks
- Able to work in a team environment, be flexible, reliable and supportive
- Occasional night and weekend UAT may be required
- Minimal travel required
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiseCommerce platformsSAPEDIGHXUser Acceptance Testingsystem testingad-hoc reportinganalyticsprocess improvements
Soft skills
problem-solvingcommunicationorganizational skillsteam playerflexibilityreliabilitysupportivemultitaskingprioritizationcustomer experience
