Customer Success Manager, Credit
Sidetrade
full-time
Posted on:
Location Type: Hybrid
Location: Boulogne-Billancourt • 🇫🇷 France
Visit company websiteJob Level
SeniorLead
About the role
- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Requirements
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Fluent in English & French
- Open to some travel to meet with customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Receivables Management technologyCustomer health metricsCustomer satisfaction survey
Soft skills
client facing skillstime managementpresentation skillsverbal communicationwritten communication
Certifications
Bachelor's degreeMaster's degree