Customer Service Representative – Member Care
Sidecar Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $17 - $19 per hour
About the role
- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
Requirements
- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily, and meet members where they are
- Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- Education: High school diploma or equivalent required; bachelor’s degree preferred
- Bilingual in English and Spanish (preferred)
- Experience in healthcare or insurance (preferred)
Benefits
- medical
- dental
- vision
- 401k
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
adaptableresilientpeople-first communicatorempathetic listenerclear communicationconfident communicationdetail-orientedproblem solverrelationship buildingcustomer service