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About the role
Key responsibilities & impact- Support global QA operations across multiple sites, regions and client portfolios.
- Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders.
- Help keep actions, risks, escalations and QA initiatives moving across global teams.
- Improve quality reporting, KPI visibility, calibration and performance tracking.
- Use QA data to identify trends, recurring issues and opportunities for improvement.
- Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation.
- Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery.
- Support launches, transitions, service expansions and operational change from a QA perspective.
- Help drive consistency across sites while respecting local ways of working and cultural differences.
- Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions.
Requirements
What you’ll need- Strong experience in QA operations, QA delivery, QA programme management or QA leadership.
- Experience working across multiple teams, sites, projects, clients or regions.
- Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority.
- Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders.
- Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues.
- Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement.
- Ability to turn quality data into clear insight and practical action.
- Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements.
- Professional-level written and spoken English.
- Comfort working across global time zones, including occasional early or late meetings.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Side Website LinkedIn All Job Openings 1 - 10 employees Founded 2019 🛍️ eCommerce 🏪 Marketplace 🛒 Retail eCommerce
- Marketplace
- Retail Side is Senior Manager, Global QA Operations 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Support global QA operations across multiple sites, regions and client portfolios.
- Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders.
- Help keep actions, risks, escalations and QA initiatives moving across global teams.
- Improve quality reporting, KPI visibility, calibration and performance tracking.
- Use QA data to identify trends, recurring issues and opportunities for improvement.
- Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation.
- Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery.
- Support launches, transitions, service expansions and operational change from a QA perspective.
- Help drive consistency across sites while respecting local ways of working and cultural differences.
- Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions. 🎯 Requirements
- Strong experience in QA operations, QA delivery, QA programme management or QA leadership.
- Experience working across multiple teams, sites, projects, clients or regions.
- Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority.
- Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders.
- Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues.
- Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement.
- Ability to turn quality data into clear insight and practical action.
- Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements.
- Professional-level written and spoken English.
- Comfort working across global time zones, including occasional early or late meetings. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs QA Team Lead / QA Manager 🔥 20 minutes ago Esprow 11 - 50 💳 Fintech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Lead QA Team and drive quality assurance strategies at Esprow, collaborating with Product and Engineering teams in a tech-focused environment. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔧 QA Engineer (Quality Assurance) SDLC QA & Technical Support Analyst – QA & Product Support 🔥 20 minutes ago Esprow 11 - 50 💳 Fintech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings QA & Technical Support Analyst ensuring product quality and excellent customer experience at Esprow. Responsible for client onboarding, testing, and resolving technical issues in a global team. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Java SDLC NCQA Accreditation Specialist 🔥 1 hour ago Evergreen Nephrology 51 - 200 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Accreditation Specialist responsible for compliance with NCQA standards at Evergreen Nephrology. Collaborating, educating staff, and managing accreditation activities while working remotely. 🇺🇸 United States – Remote 💵 $75k - $85k / year 💰 $4.3M Venture Round on 2022-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Registered Nurse, Medicare Quality Assurance Reviewer 🔥 1 hour ago Clover Health 501 - 1000 Website LinkedIn All Job Openings Registered Nurse (RN) reviewing Medicare Quality Assurance at Clover Health. Supporting evidence-based decision-making with the utilization management team for members' care. 🇺🇸 United States – Remote 💵 $92k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🦅 H1B Visa Sponsor Senior Quality Engineer 🔥 2 hours ago Destify 51 - 200 👥 B2C Website LinkedIn All Job Openings Senior Quality Engineer at Destify overseeing Quality Assurance processes for web and platform workflows. Leading automated testing initiatives to improve product quality and release speed. 🇺🇸 United States – Remote 💵 $90k - $118k / year ⏰ Full Time 🟠 Senior 🔧 QA Engineer (Quality Assurance) Cypress Selenium View More QA Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA operationsQA deliveryQA programme managementQA leadershipQA reportingKPI trackingcalibrationroot-cause analysiscontinuous improvementdata analysis
Soft Skills
relationship managementclient managementinfluencing skillscommunication skillsjudgement under pressureproblem-solvingcollaborationcultural awarenessadaptabilitytime management