Side

Senior Business Development Manager, Player Support

Side

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

About the role

  • - Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market.
  • - Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight.
  • - Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios.
  • - Full Sales Cycle Ownership: Manage the end-to-end sales process from prospecting and proposal through contract negotiation and onboarding partnering closely with delivery teams to ensure smooth transitions.
  • - Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings.
  • - Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies.

Requirements

  • - 7+ cumulative years of b2b sales or account management experience
  • - Minimum 3+ years selling or delivering Player Support, Community, or LQA/QA services. sales across Player Support, Community Management, CX, in game services exclusively.
  • - Proven success closing deals and achieving revenue targets within the gaming or digital entertainment industry.
  • - Deep understanding of live service operations, player lifecycle management, or outsourced service delivery.
  • - Strong professional network within the gaming industry particularly among producers, live ops managers, and player experience leaders.
  • - Excellent communication, negotiation, and presentation skills with comfort engaging senior stakeholders.
  • - Self-starter mindset with the ability to work remotely and travel as needed for client meetings or events.
  • - Passion for video games and a strong understanding of how studios engage and retain players.
  • - Background in co-development, localization, or tech services for games.
  • - Familiarity with CRM systems, pipeline management, and KPI forecasting.
  • - A collaborative, people-first approach aligned with Side’s belief that great games start with great partnerships.
Benefits
  • - Competitive basic salary
  • - Working with people creating cutting edge interactive entertainment
  • - Excellent OTE with % based commission package
  • - Group pension scheme and death in service benefit
  • - Dynamic and entrepreneurial culture
  • - Video games focused environment
  • - The opportunity to work with video games pioneers creating cutting edge interactive entertainment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
b2b salesaccount managementPlayer SupportCommunity ManagementLQA servicesQA serviceslive service operationsplayer lifecycle managementoutsourced service deliverypipeline management
Soft skills
communicationnegotiationpresentationself-starter mindsetcollaborationrelationship buildingstrategic outreachclient engagementproblem-solvingnetworking