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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, credit recovery, and delinquency management, with a strong analytical mindset and proficiency in data analysis tools like Power BI. Capable of managing relationships and driving continuous improvement initiatives to optimize collections strategies.
Highest-signal resume keywords
Collections ProcessesCredit RecoveryData AnalysisPower BIProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementCredit RecoveryDelinquency ManagementData AnalysisAnalytical MindsetIntermediate Excel Skills
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsProactive ApproachCritical Thinking
Tools & Technologies
Power BIExcel
Industry Keywords
CompliancePerformance IndicatorsContinuous ImprovementRisk MitigationNegotiation
About the role
Key responsibilities & impact- Execute and monitor collections activities, ensuring compliance with established policies and procedures
- Monitor and analyze delinquency, credit recovery, and collections efficiency indicators
- Prepare management analyses and reports to support decision-making
- Identify performance deviations and propose actions to mitigate risks and improve results
- Manage relationships with customers, cooperatives, collection agencies, and internal teams
- Monitor collections strategies, negotiations, and credit recovery agreements
- Ensure the quality and reliability of information used to manage the portfolio
- Participate in projects and initiatives focused on continuous improvement, automation, and optimization of collections processes
- Support the definition and review of strategies to reduce delinquency rates
Requirements
What you’ll need- Bachelor’s degree in Law, Business Administration, Accounting, Economics, Engineering, or related fields
- Knowledge of collections processes, credit recovery, and delinquency management
- Analytical mindset and critical thinking
- Strong organizational and prioritization skills
- Excellent communication skills
- Proactive, results-oriented approach
- Ability to identify opportunities for process improvement and transformation
- Comfortable working with data and performance indicators
- Intermediate Excel skills
- Comfortable working with data and analytical tools, particularly Power BI
Benefits
Comp & perks- 14th and 15th fixed monthly salaries
- Profit-sharing program, according to seniority
- Health and dental insurance with no copayments
- Well-being programs through Wellhub (formerly Gympass), including nutrition, psychological support, workplace exercise, massage, a running group, and a local gym
- Meal and food allowances, with flexible allocation percentages between the meal and food cards and no copayments
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months old
- Support for employees with children with disabilities, with no age limit
- Life insurance
- Private pension plan with employer contributions of up to 8% of salary
- Training platform – Sicredi Aprende, with a wide range of courses
- 40-hour workweek using a time-banking system
- Remote-work allowance, except for positions that are 100% on-site
