Business Analyst – Focus on Customer Support Channels

Sicredi

Analista de Negócios developing and evolving customer support channels for Sicredi. Analyzing data and collaborating with internal teams to identify opportunities and technological solutions.

Posted 7/17/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to interpret data and generate actionable insights, while effectively collaborating with cross-functional teams to drive customer support channel improvements. Proficient in Agile methodologies and analytics tools to enhance performance and strategic decision-making.

Highest-signal resume keywords

Data AnalysisPower BIAgile MethodologyStrong Communication SkillsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance AnalysisKPI AnalysisActionable RecommendationsAgile Methodology

Soft Skills

ProactivityCuriosityProblem SolvingNegotiation Skills

Tools & Technologies

Power BIMicrosoft Office Suite

Industry Keywords

Customer SupportIntegrated SolutionsStrategic Decisions

About the role

Key responsibilities & impact

Develop and evolve the customer support channel journey, supporting the identification of opportunities and driving increased adoption;
Perform data, KPI, and performance analyses, generating insights to support strategic decisions;
Connect information and translate business needs into practical and technological solutions;
Collaborate with various internal teams, including technology, product, and operations, contributing to integrated solutions;
Lead team ceremonies using Agile methodology;

Requirements

What you’ll need

Analytical profile with the ability to interpret data and turn information into actionable recommendations;
Proficiency with analytics tools such as Power BI;
Proactivity, curiosity, and the ability to solve complex problems;
Strong communication and negotiation skills;
Proficient in Microsoft Office suite;
Knowledge of Agile methodologies;

Benefits

Comp & perks

Fixed 14th and 15th salaries;
Profit-sharing/performance-based bonuses (depending on seniority);
Health and dental insurance with no copay;
Wellness programs via Wellhub (formerly Gympass), including nutrition, psychology/counseling, occupational health, massage, running groups, and local gym access;
Meal and food vouchers (VA/VR) – flexible allocation between cards, with no copay;
Extended maternity and paternity leave;
Childcare or nanny subsidy for children up to 6 years and 11 months;
Support for children with disabilities, with no age limit;
Life insurance;
Private pension plan up to 8% of salary;
Training platform – Sicredi Aprende, offering a wide range of courses;
40-hour workweek – using a time bank system;
Remote work allowance (except for positions requiring 100% on-site presence).