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Product Operations Analyst (Mid-level) – Focus on Data, Support and Continuous Improvement
SicrediProduct Operations Analyst at Sicredi, focusing on data analysis, process support, and continuous improvements. Collaborating cross-functionally to enhance operational efficiency in banking services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical capabilities in data analysis and operational metrics, utilizing SQL and Business Intelligence tools like Power BI to drive process improvements and operational efficiency in Card operations and financial products.
Highest-signal resume keywords
Data AnalysisSQL QueriesPower BIProcess ImprovementDemand Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQLExcelProcess AutomationKPI DevelopmentOperational MetricsIncident TrackingBacklog ManagementContinuous ImprovementProcess Mapping
Soft Skills
Analytical CapabilityOrganizational SkillsCross-Functional CollaborationProblem SolvingCommunication
Tools & Technologies
Power BIJiraAzure DevOpsBusiness Intelligence Tools
Certifications & Qualifications
Bachelor's DegreePostgraduate Degree (Preferred)
Industry Keywords
Card OperationsPayment MethodsFinancial ProductsOperational EfficiencyFinancial Market Products
Tech Stack
Tools & technologiesAzureSQL
About the role
Key responsibilities & impact- Work cross-functionally across the various Card journeys, supporting the maintenance and evolution of operational processes
- Perform data analyses via database queries (SQL), identifying opportunities, deviations and root causes of operational issues
- Develop and monitor KPIs, dashboards and management reports to support decision-making
- Handle sustainment requests, tracking incidents, system validations and implementation of improvements
- Organize, track and prioritize the backlog of requests, ensuring alignment with area objectives and business needs
- Map processes, identify improvement opportunities and contribute to initiatives for operational efficiency and automation
- Support impact analyses, testing and rollout of changes related to Card products and processes
- Interact with partner areas such as Product, Technology, Data, Customer Service and vendors, ensuring progress of the requests under your responsibility
- Produce analyses and recommendations that support process evolution and improve the experience of cooperatives and members
Requirements
What you’ll need- Bachelor’s degree completed
- Experience in data analysis and operational metrics
- Intermediate SQL knowledge for queries and data analysis
- Experience with Power BI or similar Business Intelligence tools
- Experience handling and tracking sustainment or process support requests
- Experience managing, organizing and prioritizing a backlog of requests
- Intermediate to advanced Excel skills
- Analytical capability to investigate problems and identify improvement opportunities
- Experience in environments with multiple simultaneous demands and interaction with different areas
- Postgraduate degree preferred or in progress
- Experience in Card operations, payment methods or financial products
- Knowledge of continuous improvement methodologies and process management
- Experience with demand management tools such as Jira, Azure DevOps or similar
- Experience with process automation and building solutions to achieve operational efficiency gains
- Knowledge of financial market products and services
Benefits
Comp & perks- 14th and 15th fixed salary payments
- Profit-sharing (depending on seniority)
- Health and dental plans with no co-payment
- Well-being programs with Wellhub (formerly Gympass), nutrition, psychology, occupational health, massage, running group and local gym
- Meal and food allowances — flexible allocation between meal and food vouchers/cards, with no co-payment
- Extended maternity and paternity leave
- Childcare or nanny assistance for children up to 6 years and 11 months
- Assistance for children with disabilities, no age limit
- Life insurance
- Private pension up to 8% of salary
- Training platform — Sicredi Aprende, offering a variety of courses
- 40-hour workweek — using a time bank system
- Telework allowance (except for positions that are 100% on-site)