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Operations Analyst – Out-of-Court Credit Recovery, Affirmative action for people with disabilities
SicrediAnalyst supporting credit recovery operations at Sicredi, a cooperative financial institution. Focus on training and process improvement for credit recovery practices.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit recovery processes, including preventive, extrajudicial, and judicial methods, while effectively training and supporting cooperatives in compliance with regulations and best practices. Proficient in analyzing and improving operational processes to enhance efficiency and results.
Highest-signal resume keywords
Credit RecoveryTraining and Capacity BuildingNegotiation ToolsOperational Process ImprovementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Credit RecoveryData AnalysisOperational Process ImprovementKnowledge DisseminationRegulatory Compliance
Soft Skills
Strong Communication SkillsTeaching AbilityEngagement with Diverse Audiences
Tools & Technologies
SQLSASDatabricks
Industry Keywords
Cooperative SystemsCollection PoliciesRecovery CycleCredit Instruments
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Share knowledge about negotiation tools and delinquent portfolio management, supporting the advancement of practices across Cooperatives
- Conduct training, capacity-building and provide technical support to Cooperatives on regulations, manuals and strategies for collection and credit recovery
- Serve as a reference for guidelines and best practices in recovery (preventive, extrajudicial and judicial)
- Propose and implement improvements to operational credit recovery processes, focusing on efficiency and results
- Support the standardization of processes, policies and workflows, ensuring compliance with rules and regulatory requirements
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Law, or related fields
- Experience in credit recovery
- Experience in training, capacity building or knowledge dissemination
- Familiarity with negotiation tools and credit recovery systems
- Familiarity with rules, manuals and collection/recovery policies
- Experience in analysis and improvement of operational processes
- Knowledge of the full recovery cycle (preventive, extrajudicial and judicial)
- Strong communication skills, teaching ability and aptitude for engaging with diverse audiences
- Experience working within cooperative systems (advantage)
- General knowledge of the formalities related to all credit instruments (advantage)
- Knowledge of data analysis (SQL / SAS / Databricks) (advantage)
Benefits
Comp & perks- Fixed 14th and 15th salaries
- Profit-sharing/performance participation (depending on seniority)
- Health and dental plans without co-payment
- Wellness programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym
- Meal and food vouchers (VA/VR) – flexible percentage allocation on VA/VR cards, no co-payment
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months
- Allowance for children with disabilities, no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform – Sicredi Aprende, offering various courses
- 40-hour workweek – using a time bank system
- Remote work allowance (except for positions requiring 100% on-site presence)