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Sicredi

Junior Investment Customer Service Analyst

Sicredi

Analista de Atendimento de Investimentos JR supporting cooperatives and members in payment processes. Focusing on continuous improvement and collaboration for effective solutions.

Posted 7/3/2026full-timePorto Alegre • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact
  • Serve members and cooperatives with excellence via channels such as phone and chat, handling inquiries related to payments, receivables, and payment acceptance products.
  • Log, track, and ensure the resolution of tickets with empathy, a strong sense of responsibility, and a focus on completing processes.
  • Identify continuous improvement opportunities based on user feedback, contributing to the enhancement of the overall experience.
  • Collaborate with different areas of Sicredi to ensure an integrated and efficient journey for members.

Requirements

What you’ll need
  • Passion for customer service and problem-solving
  • Trust-based relationships
  • Data-driven culture
  • Continuous self-development
  • Diversity and inclusion
  • Cooperative culture
  • Proactivity and ownership
  • CPA certification

Benefits

Comp & perks
  • Fixed 14th and 15th salaries
  • Profit-sharing (depending on seniority)
  • Health and dental plans with no co-payments
  • Wellness programs through Wellhub (formerly Gympass) including nutrition, psychology, occupational health, massage, running groups, and access to a local gym
  • Food Allowance (VA) and Meal Allowance (VR) – flexible percentage allocation between the VA/VR cards, with no co-payments
  • Extended maternity and paternity leave
  • Childcare or nanny assistance for children up to 6 years and 11 months
  • Support for children with disabilities, with no age limit
  • Life insurance
  • Private pension plan (up to 8% of salary)
  • Training platform – Sicredi Aprende, offering a variety of courses
  • 40-hour workweek – using a time bank system
  • Remote work allowance (except for positions that are 100% on-site)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
EmpathyTrust-Based RelationshipsCollaborationResponsibility
Certifications
CPA Certification