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Sicredi

Junior Customer Service Analyst

Sicredi

Support Associates and Cooperatives in the payments and receipts area. Fostering collaboration and improvements in user service and business processes.

Posted 6/29/2026full-timePorto Alegre • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to customer service excellence and problem-solving, while fostering trusting relationships and promoting a cooperative culture. Emphasizes proactivity, ownership, and a data-driven approach to enhance member experiences.

Highest-signal resume keywords
Customer Service ExcellenceProblem SolvingBuilding Trusting RelationshipsProactivity and OwnershipData-Driven Culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyResponsibilitySelf-DevelopmentDiversity and Inclusion
Industry Keywords
Cooperative CultureContinuous ImprovementIntegrated JourneyUser Feedback

About the role

Key responsibilities & impact
  • Serve members and cooperatives with excellence via channels such as phone and chat for requests related to payment, receipt and acceptance products.
  • Log, monitor and ensure resolution of tickets with empathy, a strong sense of responsibility and focus on completing processes.
  • Identify opportunities for continuous improvement based on user feedback, contributing to the enhancement of the experience.
  • Collaborate with different areas across Sicredi to ensure an integrated and efficient journey for members.

Requirements

What you’ll need
  • Passion for customer service and problem solving
  • Building trusting relationships
  • Data-driven culture
  • Self-development
  • Diversity and inclusion
  • Cooperative culture
  • Proactivity and ownership

Benefits

Comp & perks
  • Fixed 14th and 15th salary payments
  • Profit-sharing (according to seniority)
  • Health and dental plans with no co-payment
  • Wellness programs via Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym access
  • Meal and food vouchers with flexible allocation between VA/VR cards, no co-payment
  • Extended maternity and paternity leave
  • Childcare or nanny allowance for children up to 6 years and 11 months
  • Support for children with disabilities, no age limit
  • Life insurance
  • Private pension plan up to 8% of salary
  • Training platform – Sicredi Aprende, with a variety of courses
  • 40-hour workweek – using a time bank system
  • Remote work allowance (except for positions that are 100% on-site)