Junior Customer Service Analyst

Sicredi

Support Associates and Cooperatives in the payments and receipts area. Fostering collaboration and improvements in user service and business processes.

Posted 6/29/2026full-timePorto Alegre • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Serve members and cooperatives with excellence via channels such as phone and chat for requests related to payment, receipt and acceptance products.
Log, monitor and ensure resolution of tickets with empathy, a strong sense of responsibility and focus on completing processes.
Identify opportunities for continuous improvement based on user feedback, contributing to the enhancement of the experience.
Collaborate with different areas across Sicredi to ensure an integrated and efficient journey for members.

Requirements

What you’ll need

Passion for customer service and problem solving
Building trusting relationships
Data-driven culture
Self-development
Diversity and inclusion
Cooperative culture
Proactivity and ownership

Benefits

Comp & perks

Fixed 14th and 15th salary payments
Profit-sharing (according to seniority)
Health and dental plans with no co-payment
Wellness programs via Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym access
Meal and food vouchers with flexible allocation between VA/VR cards, no co-payment
Extended maternity and paternity leave
Childcare or nanny allowance for children up to 6 years and 11 months
Support for children with disabilities, no age limit
Life insurance
Private pension plan up to 8% of salary
Training platform – Sicredi Aprende, with a variety of courses
40-hour workweek – using a time bank system
Remote work allowance (except for positions that are 100% on-site)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyResponsibilitySelf-DevelopmentDiversity and Inclusion