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About the role
Key responsibilities & impact- Provide excellent service to members and cooperatives via channels such as phone and chat, handling inquiries related to payments, receivables and acceptance products.
- Log, track and ensure ticket resolution with empathy, a sense of responsibility and a focus on completing processes.
- Identify opportunities for continuous improvement based on user feedback, contributing to the enhancement of the experience.
- Work in partnership with different areas/departments at Sicredi to ensure an integrated and efficient journey for members.
Requirements
What you’ll need- Passion for customer service and problem-solving
- Building trust-based relationships
- Data-driven culture
- Self-development
- Diversity and inclusion
- Cooperative culture
- Proactivity and ownership
Benefits
Comp & perks- Fixed 14th and 15th salaries
- Profit-sharing (depending on seniority)
- Health and dental insurance with no copayment
- Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym
- Meal and food allowances – flexible percentage allocation between cards, no copayment
- Extended maternity and paternity leave
- Childcare or nanny assistance for children up to 6 years and 11 months
- Assistance for children with disabilities, no age limit
- Life insurance
- Private retirement plan up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek – using a time bank system
- Remote work allowance (except for positions that are 100% on-site).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyResponsibilitySelf-DevelopmentDiversity and Inclusion