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About the role
Key responsibilities & impact- Work on the development and evolution of the INSS benefits payment journey, supporting the identification of improvement opportunities;
- Perform data analysis, monitor metrics and performance, generating insights to support strategic decisions;
- Connect information and translate business needs into practical and technological solutions;
- Interact with various internal teams, including technology, product and operations teams, contributing to integrated solutions;
- Continuously monitor performance indicators of customer service channels, identifying patterns, opportunities and risks;
- Lead recurring follow-up rituals with Central Offices and Cooperatives, delivering analyses, executive narratives and business insights;
- Structure regional diagnostics and guide action plans with Cooperatives, ensuring data-driven execution.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Law or related fields;
- Analytical profile, with the ability to interpret data and turn information into recommendations;
- Proficiency in analytics tools such as Power BI;
- Proactivity, curiosity and the ability to solve complex problems;
- Clear and effective communication skills with both technical and non-technical stakeholders;
- Sense of urgency and the ability to balance project prioritization with problem resolution.
Benefits
Comp & perks- Fixed 14th and 15th monthly salaries;
- Profit-sharing/performance participation (depending on seniority);
- Health and dental plans without co-payments;
- Wellness programs via Wellhub (formerly Gympass), including nutrition, psychology, occupational health, massage, running groups and local gym access;
- Meal and food vouchers with flexible percentage allocation between VA/VR cards, without co-payments;
- Enhanced maternity and paternity leave;
- Childcare or nanny allowance for children up to 6 years and 11 months;
- Support for children with disabilities, no age limit;
- Life insurance;
- Private pension plan up to 8% of salary;
- Training platform – Sicredi Aprende, offering a variety of courses;
- 40-hour workweek – using a time bank system;
- Remote work allowance (except for positions that are 100% on-site).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysismetrics monitoringperformance analysisbusiness needs translationdata-driven execution
Soft Skills
analytical profileproblem-solvingproactivitycuriosityclear communicationeffective communicationproject prioritizationsense of urgency
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Law