Currency Exchange and COMEX Support Analyst – Jr.

Sicredi

Support Analyst providing specialized assistance to cooperatives and associates in currency exchange and COMEX services. Involves monitoring, improving, and resolving operational demands.

Posted 5/16/2026full-timePorto Alegre • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide specialized support to cooperatives and members in processes within the Currency Exchange and COMEX area, performing technical analyses and providing the necessary guidance to cooperatives and members on each case.
Monitor process documents and activities, flagging changes and/or needs for new documents, supporting the ongoing update of materials in the Knowledge Base.
Track individual and team OKRs and propose actions for improvement.
Analyze the main reasons users contact support and propose improvements aimed at increasing efficiency and user experience.
Support the identification and reporting of business risks.
Participate in activities related to business development, assisting cooperatives in revenue generation and strengthening relationships with users.
Collect user feedback, perceptions, and suggestions to assess service quality and identify potential improvement areas.
Implement and monitor action plans for continuous improvement of service and product.
Monitor the status and progress of issue resolution to keep users informed.
Advise users on business matters, processes, and services based on documented information validated by the responsible areas to clarify questions and doubts.
Provide support across all channels; log, assess, and appropriately prioritize incidents related to business, processes, services, and continuity of operations, providing workarounds or resolving them when possible.
Handle requests, escalate and coordinate with the responsible areas when necessary, tracking contracted SLAs to meet users’ needs within established deadlines.

Requirements

What you’ll need

Bachelor's degree completed or in progress.
Intermediate knowledge of Foreign Exchange and COMEX.
Customer service experience is desirable.
Proactivity and ownership – ability to take responsibility and seek solutions autonomously.
Genuine willingness to learn – openness to acquire technical knowledge about Foreign Exchange, COMEX and related areas.
Good communication and empathy – experience or ease in customer-facing situations.
Organization and attention to detail, especially when analyzing and forwarding information.

Benefits

Comp & perks

Fixed 14th and 15th salaries.
Profit-sharing (according to seniority).
Health and dental plans with no copayment.
Wellbeing programs through Wellhub (formerly Gympass), including Nutrition, Psychology, Occupational health (Laboral), massage, running group and access to a local gym.
Meal and food allowances – flexible allocation percentage between meal and food cards, with no copayment.
Extended maternity and paternity leave.
Childcare or nanny assistance for children up to 6 years and 11 months.
Assistance for children with disabilities, with no age limit.
Life insurance.
Private pension plan up to 8% of salary.
Training platform – Sicredi Aprende, offering a variety of courses.
40-hour workweek – using a time bank system.
Remote work subsidy (except for positions requiring 100% on-site presence).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Foreign ExchangeCOMEXtechnical analysisprocess documentationOKR trackingbusiness risk identificationservice quality assessmentcontinuous improvementincident managementSLA tracking

Soft Skills

customer serviceproactivityownershipwillingness to learncommunicationempathyorganizationattention to detail

Certifications

Bachelor's degree