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Sicredi

SAC Customer Service Analyst – Preferably for Black candidates

Sicredi

Connects clients with the brand while providing excellent support as an SAC agent. Focused on solutions and user needs, promoting a collaborative environment.

Posted 5/8/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Attend members via the SAC channel (phone)
  • Log and follow up on tickets until resolution
  • Identify improvement opportunities based on user feedback
  • Work in partnership with other areas to ensure the best possible experience.

Requirements

What you’ll need
  • Strong verbal and written communication skills
  • Empathetic, patient and resilient profile
  • Previous experience in customer service (preferred)
  • Currently enrolled in or graduated in Business Administration, Communication, Law, or related fields
  • Postgraduate degree completed or in progress (plus)
  • Certification in Ombudsman services (plus)
  • Intermediate Microsoft Office skills, especially Excel
  • Able to work autonomously with responsibility and commitment
  • Familiarity with customer service platforms (Genesys, Salesforce) is a plus.

Benefits

Comp & perks
  • 14th and 15th fixed salary payments
  • Profit-sharing / Results participation (depending on seniority)
  • Health and dental plans with no copayment
  • Wellness programs through Wellhub (formerly Gympass): Nutrition, Psychology, Occupational health, Massage, running groups and local gym
  • Meal and food allowance (VA/VR) – flexible percentage allocation between cards, no copayment
  • Extended maternity and paternity leave
  • Childcare or babysitter allowance for children up to 6 years and 11 months
  • Assistance for children with disabilities, with no age limit
  • Life insurance
  • Private pension plan up to 7% of salary
  • Training platform – Sicredi Aprende, offering a variety of courses
  • 40-hour workweek – using a time bank system
  • Remote work allowance (except for positions that are 100% on-site)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Microsoft OfficeExcelcustomer service
Soft Skills
verbal communicationwritten communicationempathypatienceresilienceautonomyresponsibilitycommitment
Certifications
Ombudsman services