NPS Experience Research Analyst

Sicredi

Analista de Pesquisa de Experiência NPS no Sicredi, focado em melhorar a experiência do cliente através de dados. O profissional irá conduzir feedbacks e treinamentos em equipe.

Posted 4/16/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct feedback cycles and present insights to management forums and business areas within the Cooperatives
Contribute to the development of improvement initiatives
Support the translation of pain points identified in NPS, helping to communicate findings among internal users (CAS and Cooperatives) and monitor the NPS research team's metrics
Facilitate NPS trainings and workshops with various management and business teams
Support change management activities related to NPS
Develop and execute change management strategies for the topic
Lead and support communications related to NPS with the cooperatives' guardians
Lead implementation of the "Experience Guardians" program actions
Support management in running team ceremonies and organizing tasks
Assist in addressing cooperatives' requests related to the topic
Support the improvement core in escalating Inner and Outer Loop topics
Facilitate NPS trainings and workshops with various management and business teams
Develop and support the creation of insights from experience data and prepare executive research and project reports for organization stakeholders
Perform data analysis and diagnostics on customer experience based on research inputs, correlate these data with company objectives, and identify unmet pain points and needs
Prepare presentations and synthesize root cause analyses and improvement proposals in a structured manner

Requirements

What you’ll need

Bachelor's degree completed - Fields of study: Business Administration; Marketing; Statistics; Data Analysis; Engineering; Economics
Strong communication skills, able to present results and recommendations clearly and effectively to diverse audiences
Empathy and customer orientation: Ability to anticipate and understand customer needs and propose proactive solutions
Manage medium-complexity projects independently, coordinating teams and resources to achieve objectives
Proficiency with research and analytics tools, capable of configuring and conducting surveys independently

Benefits

Comp & perks

Fixed 14th and 15th salaries
Profit-sharing / results participation (based on seniority)
Health and dental plans with no co-payment
Wellness programs via Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym
Meal and food allowance (VA/VR) with flexible allocation between cards and no co-payment
Extended maternity and paternity leave
Childcare or nanny allowance for children up to 6 years and 11 months
Support allowance for children with disabilities, no age limit
Life insurance
Private pension plan up to 8% of salary
Training platform – Sicredi Aprende, offering a range of courses
40-hour workweek – using a time bank system (Banco de Horas)
Telework allowance (except for positions that are 100% on-site)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer experiencechange managementproject managementroot cause analysissurvey configurationmetrics monitoringinsight developmentimprovement initiativesNPS (Net Promoter Score)

Soft Skills

communicationempathycustomer orientationpresentation skillsteam coordinationproblem-solvingstakeholder engagementfacilitationindependent managementorganizational skills