Sicredi

Senior Integration Analyst

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Provide technical leadership for specialized support to cooperatives in the service area where you are working, performing technical analyses and providing the necessary guidance to cooperatives on each case;
  • Monitor and follow up on support operations to ensure delivery of contracted KPIs;
  • Assess complex issues and propose solutions to meet user needs;
  • Drive continuous process improvements, executing and managing action plans;
  • Serve as a point of reference for cooperatives and CAS companies in handling requests, aiming to meet user needs by directing solutions and following tickets end-to-end;
  • Prioritize incidents and problems in coordination with business and systems teams;
  • Align processes, lead action plan execution and deliver operational training.

Requirements

  • Bachelor’s degree in Business Administration or a related field;
  • Proficient in Microsoft Office suite;
  • Postgraduate degree is a plus;
  • Learns quickly, is agile and adapts rapidly to change;
  • Adapts to different languages and communication styles;
  • Simple, collaborative, cooperative and with an ownership mindset;
  • Communicative, organized, committed and proactive;
  • Loves solving problems and enjoys multitasking;
  • Enjoys listening and taking part in discussions with people from different backgrounds;
  • Shows empathy toward users, acting transparently and supportively;
  • Anticipates users’ needs, resolving issues simply and efficiently;
  • Has an analytical view of data and area performance indicators;
  • Strategic mindset;
  • Innovative and driven to challenge the status quo;
  • Inspiring technical leader who leads by example;
Benefits
  • Fixed 14th and 15th month salary payments;
  • Profit-sharing / performance-based bonus (based on seniority);
  • Health and dental plans with no co-pay;
  • Wellbeing programs through Wellhub (formerly Gympass), including nutrition, psychology, occupational health, massage, running groups and local gym access;
  • Meal allowance and food voucher with flexible allocation between meal and grocery cards (VA/VR), no co-pay;
  • Extended maternity and paternity leave;
  • Childcare or nanny assistance for children up to 6 years and 11 months;
  • Assistance for children with disabilities, no age limit;
  • Life insurance;
  • Private pension plan up to 8% of salary;
  • Training platform – Sicredi Aprende – with a variety of courses;
  • 40-hour work week – using a time bank system;
  • Telework allowance (except for positions that are 100% on-site).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical analysisKPI monitoringprocess improvementincident prioritizationoperational trainingaction plan executiondata analysisproblem-solvingmultitaskinguser needs assessment
Soft Skills
agilityadaptabilitycollaborationownership mindsetcommunicationorganizationcommitmentproactivityempathystrategic thinking
Certifications
Bachelor's degreePostgraduate degree