Sicredi

Junior Support Analyst – Commercial Credit Focus

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

Junior

About the role

  • Provide specialized support to cooperatives across processes within the commercial credit area, performing technical analyses and providing necessary guidance to cooperatives for each case.
  • Monitor process documents and activities, flagging changes and/or the need to create new documents, and support the ongoing updating of materials in the Knowledge Base.
  • Track individual and team OKRs and propose actions for improvement.
  • Analyze the main reasons users contact support and propose improvements aimed at efficiency gains and better user experience.
  • Assist in identifying and reporting business risks.
  • Participate in initiatives to foster business development, supporting cooperatives in revenue generation and building closer relationships with users.
  • Collect user feedback, perceptions, and suggestions to assess service quality and identify potential improvement areas.
  • Execute and follow up on action plans for continuous improvement of service and product.
  • Monitor the status and progress of issue resolution to keep the user informed.
  • Advise users on business matters, processes, and services using documented information validated by the responsible areas to clarify doubts and questions.
  • Provide support across all channels; record, assess, and properly prioritize incidents related to business, processes, services, and operational continuity, communicating workaround actions or resolving incidents when possible.
  • Handle requests, route them and work with the responsible areas when necessary, monitoring the contracted SLA to meet users' needs within established deadlines.

Requirements

  • Higher education completed or in progress.
  • Basic knowledge of credit.
  • Ability and willingness to learn and acquire technical knowledge related to commercial credit.
  • Strong ability to interpret texts and scenarios.
  • Customer service experience is desirable.
  • Proactivity and ownership mindset — ability to take responsibility and seek solutions autonomously.
  • Good communication skills and empathy — experience or aptitude for public-facing service.
  • Organized and detail-oriented, especially when analyzing and forwarding information.
Benefits
  • Fixed 14th and 15th salary payments.
  • Profit-sharing/Performance participation (depending on seniority).
  • Health and dental plans with no co-pay.
  • Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group, and access to a local gym.
  • Meal and food allowance with flexible percentage allocation between VA/VR cards, no co-pay.
  • Extended maternity and paternity leave.
  • Childcare or nanny assistance for children up to 6 years and 11 months.
  • Support for children with disabilities with no age limit.
  • Life insurance.
  • Private pension plan up to 8% of salary.
  • Training platform — Sicredi Aprende, offering a variety of courses.
  • 40-hour workweek — operating under a time bank system.
  • Telework allowance (except for positions that are 100% on-site).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical analysisprocess documentationOKR trackingbusiness risk identificationservice quality assessmentcontinuous improvementincident managementcredit knowledge
Soft Skills
customer serviceproactivityownership mindsetcommunicationempathyorganizational skillsdetail-orientedproblem-solving