Sicredi

Junior Customer Service Analyst – Fraud Prevention

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

Junior

About the role

  • Improve fraud-prevention customer service processes;
  • Provide inbound support via phone;
  • Investigate suspected fraud cases;
  • Contact members through our customer service channels;
  • Feed back information into controls and preventive systems;
  • Analyze and respond to inquiries from other departments;
  • Review documents and processes.

Requirements

  • Bachelor's degree completed or in progress;
  • Availability to work flexible hours and on a 6x1 shift schedule;
  • Intermediate proficiency with Microsoft Office.
  • **Preferred qualifications**
  • Postgraduate degree completed or in progress;
  • Knowledge of anti-fraud tools;
  • Experience monitoring transactional activity in digital channels (Internet Banking and Mobile Banking);
  • Knowledge and/or experience in Fraud Prevention.
Benefits
  • Fixed 14th and 15th salaries;
  • Profit-sharing (depending on seniority);
  • Health and dental plans with no co-payments,
  • Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health services, massage, running groups, and access to a local gym;
  • Meal and food allowance with flexible percentage allocation between VA/VR cards, no co-payments;
  • Extended maternity and paternity leave;
  • Childcare or nanny assistance for children up to 6 years and 11 months;
  • Assistance for children with disabilities, no age limit;
  • Life insurance,
  • Private pension plan with contributions up to 7% of salary;
  • Training platform – Sicredi Aprende, offering a variety of courses;
  • 40-hour workweek – using a time bank system;
  • Telework allowance (except for positions that are 100% on-site).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
anti-fraud toolsmonitoring transactional activityFraud Prevention
Soft Skills
customer serviceinvestigative skillsanalytical skillscommunication skills
Certifications
Bachelor's degreePostgraduate degree