Sicredi

Junior Customer Service Analyst – PJ Support, Preference for Black Candidates

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • 🇧🇷 Brazil

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Job Level

Junior

About the role

  • Serve members and cooperatives with excellence through channels such as phone and chat for inquiries related to payment products, collections and acceptance.
  • Log, track and ensure the resolution of tickets with empathy, a strong sense of responsibility and a focus on completing processes.
  • Identify opportunities for continuous improvement based on user feedback, contributing to the enhancement of the customer experience.
  • Work in partnership with different areas of Sicredi to ensure an integrated and efficient journey for members.

Requirements

  • Passion for customer service and problem solving
  • Ability to build and maintain trusting relationships
  • Data-driven mindset
  • Commitment to self-development and continuous learning
  • Commitment to diversity and inclusion
  • Cooperative culture / cooperative mindset
  • Proactivity and ownership
Benefits
  • Fixed 14th and 15th salaries
  • Profit-sharing (based on seniority)
  • Health and dental plans with no co-payment
  • Wellness programs through Wellhub (formerly Gympass), including nutrition, psychological support, occupational health, massage, running groups and access to a local gym
  • Food and meal vouchers with flexible allocation between VA/VR cards, no co-payment
  • Extended maternity and paternity leave
  • Childcare or nanny assistance for children up to 6 years and 11 months
  • Support for children with disabilities, with no age limit
  • Life insurance
  • Private pension plan up to 6% of salary
  • Training platform – Sicredi Aprende, offering a variety of courses
  • 40-hour workweek – using a time bank system
  • Home office allowance (except for positions that are 100% on-site)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproblem solvingrelationship buildingdata-driven mindsetself-developmentcontinuous learningdiversity and inclusionproactivityownership