Analyst

• Provide technical leadership in support for members and employees, ensuring quality and efficiency in the service processes where you operate.
• Conduct detailed technical analyses and provide appropriate guidance for each case.
• Apply best practices and business knowledge to improve products and services.
• Resolve complex issues, proposing new perspectives and continuous improvements.
• Work autonomously, setting priorities and operating with minimal supervision.
• Serve as a technical and behavioral reference for less experienced professionals and may direct team activities.
• Explain complex issues and foster consensus across departments.
• Monitor and oversee the support operation, ensuring delivery of contracted OKRs.
• Drive process improvements by managing and executing action plans.
• Prioritize incidents and problems with the involved areas.
• Lead alignments, action plans and operational trainings.
• Act as a champion of the organizational culture and contribute to a positive work environment.

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