Siam Makro Public Company Limited

Associate Director, Business Process Digitization and Total Quality Management

Siam Makro Public Company Limited

full-time

Posted on:

Location: 🇹🇭 Thailand

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Job Level

Senior

About the role

  • Drive end-to-end digitization of business processes to improve operational agility, scalability, and customer experience.
  • Partner with IT and business functions to integrate automation, AI, and data analytics into process workflows.
  • Champion process re-engineering and simplification initiatives across supply chain, store operations, and back-office functions.
  • Develop and maintain a process governance framework covering policies, documentation, ownership, and accountability.
  • Ensure ISO certification readiness and compliance (ISO 9001, ISO 27001, ISO 45001, etc.) across business functions.
  • Manage audit readiness and risk controls in all digitization and improvement initiatives.
  • Design and implement a Total Quality Management framework that aligns with CP Axtra’s strategic goals and customer-first values.
  • Lead quality planning, quality assurance, and quality control initiatives across all business units.
  • Develop and oversee quality performance indicators (QPI) and link them with business KPIs for impact tracking.
  • Drive customer-focused quality improvements, ensuring products, services, and digital touchpoints exceed expectations.
  • Lead problem-solving workshops (Kaizen, PDCA, DMAIC) to foster continuous improvement culture.
  • Establish a quality excellence training academy to build employee capabilities in Lean Six Sigma, TQM, and ISO standards.
  • Lead cross-functional process and quality excellence teams to deliver transformation projects with measurable results.
  • Influence senior leadership and stakeholders to embed a culture of quality, compliance, and digital-first thinking.
  • Mentor and coach managers and analysts in Lean Six Sigma Black Belt/Green Belt methodologies.

Requirements

  • Bachelor’s or Master’s degree in Engineering, Business, Information Systems, or related field.
  • Minimum 10+ years of experience in business process improvement, TQM, Lean Six Sigma, and ISO governance, ideally in retail/wholesale, FMCG, or technology-driven companies.
  • Proven success in implementing TQM frameworks and achieving cross-functional adoption.
  • Hands-on experience in ISO standards implementation, process digitization, and quality governance.
  • Strong leadership with change management expertise and ability to influence at executive level.
  • Excellent analytical, communication, and stakeholder management skills.