SI Group

Account Manager

• Building and maintaining strong, long-term relationships with key strategic partners, acting as the main point of contact, and ensuring client satisfaction.
• Developing and executing strategic account plans to drive client growth and achieve mutual business objectives.
• Identifying new business opportunities within existing accounts and conducting effective, well-organized business reviews
• Working closely with internal teams to deliver tailored solutions and meet partner needs from onboarding and integration to post-launch and beyond.
• Tracking key performance indicators (KPIs) and reporting on partner performance to senior management.
• Working with partner stakeholders on co-marketing activities to reach small to mid-sized business clients to drive revenue.

Senior Account Manager – Strategic Partnerships

Onboarding Specialist

• Support the onboarding process of new groups from application through to successful enrollment
• Work with customers on their annual benefits renewal process and any coverage or carrier changes
• Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers
• Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers
• Keep detailed notes/records in Salesforce regarding customer accounts and interactions

Client Outreach/Onboarding Coordinator

• Building and maintaining strong, long-term relationships with key channel partners, acting as the main point of contact, and ensuring client satisfaction.
• Developing and executing strategic account plans to drive client growth and achieve mutual business objectives.
• Identifying new business opportunities within existing accounts and conducting effective, well-organized business reviews
• Working closely with internal teams to deliver tailored solutions and meet client needs from onboarding and integration to post-launch and beyond.
• Tracking key performance indicators (KPIs) and reporting on account performance to senior management.
• Working with partner stakeholders on co-marketing activities to reach small to mid-sized business clients.

Strategic Partnerships Success Manager

Product Manager

• You'll be responsible for gathering, structuring, and prioritizing product requirements from internal and external stakeholders
• Execute the roadmap across our technology stack to deliver industry-leading service at scale
• Develop strong cross-functional relationships to connect the product, the value proposition, and the audience
• Synthesize and summarize competitive intel, industry data, and market feedback into actionable insights for internal teams
• Bring ideas on best approaches to making our products more effective in new and innovative ways
• Partner with the engineer and design teams to bring the product vision to life with prototypes and mocks

Senior Product Manager

Customer Support

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
• Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
• In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.

Customer Support Representative – Employee Health Insurance

Account Manager – Strategic Partnerships

Client Partner

• Lead efforts in managing strategic partnerships and key client relationships; act as main point of contact
• Build and maintain strong, long-term relationships with key channel partners and ensure client satisfaction
• Develop and execute strategic account plans to drive client growth and achieve mutual business objectives
• Identify new business opportunities within existing accounts and conduct effective, well-organized business reviews
• Work closely with internal teams to deliver tailored solutions from onboarding and integration to post-launch and beyond
• Track key performance indicators (KPIs) and report on account performance to senior management
• Work with partner stakeholders on co-marketing activities to reach small to mid-sized business clients
• Report to the CEO

Strategic Partner Development Manager

• Work closely with product, engineering and operations teams to establish the direction for the future of the platform and help serve small businesses with their insurance needs
• Gather, structure, and prioritize product requirements from internal and external stakeholders
• Execute the roadmap across the technology stack to deliver industry-leading service at scale
• Develop strong cross-functional relationships to connect the product, the value proposition, and the audience
• Synthesize and summarize competitive intel, industry data, and market feedback into actionable insights for internal teams
• Bring ideas on the best approaches to making products more effective in new and innovative ways
• Partner with engineering and Senior Product Managers to bring the product vision to life with prototypes and mocks

Associate Product Manager

• The Senior Product Manager will work closely with our product, engineering and operations teams to establish the direction for the future of our platform and help us serve small businesses with their insurance needs.
• You’ll be responsible for gathering, structuring, and prioritizing product requirements from internal and external stakeholders
• Execute the roadmap across our technology stack to deliver industry-leading service at scale
• Develop strong cross-functional relationships to connect the product, the value proposition, and the audience
• Synthesize and summarize competitive intel, industry data, and market feedback into actionable insights for internal teams
• Bring ideas on best approaches to making our products more effective in new and innovative ways
• Partner with the engineer and design teams to bring the product vision to life with prototypes and mocks

 Senior Product Manager

• Building and maintaining strong, long-term relationships with key channel partners, acting as the main point of contact, and ensuring client satisfaction.
• Developing and executing strategic account plans to drive client growth and achieve mutual business objectives.
• Identifying new business opportunities within existing accounts and conducting effective, well-organized business reviews
• Working closely with internal teams to deliver tailored solutions and meet client needs.
• Tracking key performance indicators (KPIs) and reporting on account performance to senior management.

Senior Account Manager – Strategic Partnerships

Client Outreach/Onboarding Coordinator

Strategic Partnerships Success Manager

Senior Product Manager

Customer Support Representative – Employee Health Insurance

Account Manager – Strategic Partnerships

Strategic Partner Development Manager

Associate Product Manager

Senior Product Manager

Channel Partner Account Manager