Full Stack Developer

ShyftLabs

full-time

Posted on: 9/16/2025

Origin: • 🇮🇳 India

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Mid-LevelSenior

AWSCloudDynamoDBJavaScriptNode.jsPythonReactTerraform

About the role

Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations
Develop backend services in Python or Node.js
Develop agent/customer interfaces in React (JavaScript)
Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront)
Contribute to Infrastructure-as-Code deployments using Terraform and GitLab CI/CD pipelines
Create and execute manual test cases for Connect flows, APIs, and front-end applications
Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM)
Track, document, and resolve issues while collaborating with development and DevOps teams
Ensure test coverage for security, scalability, and cost efficiency
Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications
Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance
Troubleshoot and resolve production issues in collaboration with engineering and operations teams
Document incidents, fixes, and best practices to improve knowledge sharing and reusability
Participate in on-call rotations or scheduled support activities as required

Bachelor’s degree in Computer Science, Engineering, or related field
3–6 years of professional experience in software development and testing (minimum 3 years)
At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions
Strong debugging, problem-solving, and collaboration skills
Ability to balance security, cost-effectiveness, and scalability in solution design
Experience providing production support or on-call responsibilities preferred
Amazon Connect: Contact flow design, Lambda/API integrations, Lex, Q in Connect, Evaluations
AWS Cloud: Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Kinesis, Secrets Manager, CloudFront
Python: Backend services for Lambda
NodeJs: Backend services for Lambda
JavaScript (React): Front-end development and UI testing
Manual Testing: Test design, execution, defect tracking, and automation basics
Terraform (preferred)
GitLab: Source control & CI/CD pipelines (preferred)
Experience with CI-driven testing and integrating automated tests into pipelines (preferred)
Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics (preferred)
Familiarity with Salesforce/CRM integrations (preferred)
Experience with API testing tools (Postman) (preferred)