Shure Incorporated

Sales Development Rep

• Support Shure’s top strategic integrators with technical expertise, demos, and product training.
• Work closely with engineering teams at partner organizations to answer technical questions and guide solution design.
• Collaborate with procurement, marketing, sales, and engineering leadership across multiple accounts.
• Join high-visibility events (sales kickoffs, education summits, federal summits, private tradeshows, webinars) and present confidently to large audiences.
• Create compelling presentation content - leveraging tools like Copilot when needed.
• Troubleshoot technical challenges and help partners navigate Shure’s ecosystem and resources.
• Serve as a force multiplier for the Strategic Channel Leader across day‑to‑day support and major events.
• Focus on the AV/IT strategic channel accounts, executing strategic plans to identify and engage with key technical stakeholders and departments to drive new product adoptions and maintain current market share.
• Execute education programs and presentations with Account Management and field reps to increase awareness and understanding of the benefits of Company product categories.
• Support channel partner sales and design teams as a technical consultant for customer projects.
• Work closely with business leaders to align on growth opportunities.
• Responsible for co-selling and demos with channel account managers to enterprise clients.
• Anticipate customer needs and overcome competitive sales objections while positioning products against competition.

Sales Development Specialist – AV/IT, Channel Partners

• Work closely with partner engineers to drive technical awareness, Shure brand building, and serve as an onsite Shure resource.
• May integrate with local partner teams to be a part of their overall culture.
• Focused on the dealer channel, executes strategic plans to identify, research, evaluate, and prioritize market leads and opportunities to reach potential customers outside of the current Company revenue stream.
• Executes education programs and presentations with Sales Management and Applications Engineering to increase awareness and understanding of the benefits of Company product categories.
• Supports partner sales team as a technical consultant for customer projects.
• Works closely with business leaders to communicate growth opportunities.
• Responsible for lead qualification.
• Identifies “sales-ready” prospects and is responsible for cross-selling and up-selling during the tele-qualification process.
• Anticipates customer needs and overcomes competitive sales objections while positioning products against competition.
• Delivers prepared sales messaging for Shure products/solutions to move potential customers through the buying process ultimately leading to purchase.
• Partners with supported sales team to schedule calls with prospective customers and ensure timely and effective handoffs.
• Familiar with the Marketing Plan between Shure and dealer partner/channel and work with the Shure Business Leader and Channel Marketing team on execution as directed.

Sales Development Specialist II

Customer Support

• Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
• Check the status and product availability for orders and loans, and update customers accordingly.
• Ability to handle curveball situations and last-minute urgent requests.
• Create and process return authorizations while maintaining strict adherence to company policies.
• Process requests for invoice adjustments promptly and accurately.
• Field entry-level product-related inquiries and provide relevant information to customers.
• Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction and address any issues.
• Support the sales team by developing and maintaining positive relationships with clients and customers.
• Work closely with various departments to meet sales goals and ensure smooth operations.
• Work with end-users, resellers, and distributors to receive accurate accounts of equipment failures and provide detailed reports to management.
• Respond to customer inquiries about return approvals, status, delivery, and other post-sale issues.

Customer Support Representative

IT Support

• Provide Tier 2 technical product support, offering deeper expertise for more complex inquiries
• Deliver system design assistance to ensure customers achieve the best possible experience with Shure products
• Conduct training sessions and present product demonstrations at trade shows, seminars, and sales meetings
• Resolves customer application issues, including performing follow-up technical support, by working with Product Development, Product Management, Service, Quality, and other departments
• Assists in the selection of the appropriate Shure product based on the application
• Resolves basic network troubleshooting issues (IP addressing, network switch configuration, best practices, etc.)
• Provides technical assistance in the design/integration of the applications and software installation and configuration.
• Provides technical assistance in frequency selection and coordination for wireless microphone systems, including antenna deployment.
• Develops and suggests product improvements and modifications based on customer requirements.
• Documents details of issues and resolutions using Salesforce CSP, creating cases, and following through to case closure.
• Other responsibilities include researching, writing and publishing technical applications bulletins, FAQs, technical training material, and technical white papers or educational guides.

Engineer II, Applications – Technical Customer Support

Project Manager

• Provide overall project management leadership for assigned Corporate Initiative Projects or support Corporate Project teams.
• Collaborate with project managers, project sponsors, process owners, and stakeholders to educate and ensure adherence to the Corporate Initiatives Project Framework.
• Develop and maintain detailed project plans, define resource needs, address risks/issues, and compile data within the Project and Portfolio Management Toolset.
• Coordinate and facilitate project meetings to support key deliverables and ensure milestone completion.
• Monitor metrics to improve quality and quantitative measures of project outcomes and engagement.
• Oversee plans, direct schedules, and provide budget recommendations to the Associate Director of the PMO.
• Execute projects tactically from inception to closure, ensuring all activities and interdepartmental meetings promote the completion of key milestones.
• Act as the primary liaison between project teams and stakeholders, ensuring clear and consistent communication.
• Cultivate and maintain strong relationships with internal and external stakeholders to foster collaboration and support.
• Facilitate meetings and workshops to align objectives, expectations, and deliverables.
• Support Corporate Project teams in planning and executing communications, change management, training, and testing cycles to ensure successful project completion.
• Communicate project status, issues, and changes across all organizational levels, ensuring transparency and engagement.
• Manage stakeholder expectations by aligning project objectives with their needs and corporate goals.
• Proactively identify risks and recommend mitigation strategies to address challenges in corporate projects.
• Utilize project management software and tools to plan, execute, and monitor project activities and progress, supporting documentation, reporting, and communication.
• Implement best practices and methodologies to enhance project delivery and improve efficiency.
• Identify and recommend process improvements for both Corporate Initiatives and broader business processes to optimize project management and ensure agility.
• Support the Corporate Initiatives Project Framework by assisting in post-launch monitoring, capturing lessons learned, and sharing insights with project owners.
• Provide content management support for the PMO's SharePoint site, PMO Toolkit, and other resource materials.
• Ensure all project activities adhere to organizational policies, standards, and procedures.
• Perform related duties as assigned by the Associate Director, PMO.

Project Manager – PMO

Security Engineer

• Provide strategic and long-term recommendations and help lead the continued improvement of the product security program and product security roadmap.
• Develop product-based rules of engagement, scenarios, standard operating processes, test plans, and scope documentation.
• Conduct vulnerability assessments of IoT products and cloud systems to identify potential security weaknesses.
• Telecommuting and/or working from home may be permissible pursuant to company policies.

Senior Security Analyst

Solutions Engineer

• Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
• Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches. Qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Develop and deliver customized content to educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
• Solution Proposal: Lead complex solution design and implementation by delivering tailored recommendations to address end-user needs.
• Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce). Proactively monitor expansion and growth opportunities with key accounts.
• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
• Represent Shure at Industry events and conferences. Act as a thought leader to drive adoption of new technologies and best practices.
• Lead customized end-user engagement activations.

Senior Pre-sales Solution Engineer – AV/IT

• Lead Agile teams as Scrum Master within ARTs, managing projects from initiation through delivery
• Ensure compliance with PMO standards and governance within the Agile framework
• Communicate effectively with stakeholders, providing clear status updates
• Identify, assess, and mitigate project risks; resolve issues promptly
• Leverage standard project documentation and suggest process improvement initiatives

Project Manager, IT

• Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions
• Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events
• Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches
• Understand and document customer business challenges and needs through active listening and strategic questioning
• Develop and deliver customized content to educate prospects about Shure's products and solutions
• Lead complex solution design and implementation by delivering tailored recommendations to address end-user needs
• Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle
• Work closely with the sales team, marketing department, customer success, and technical experts
• Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics

Senior Pre-sales Solutions Engineer, AV/IT

• Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions
• Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events
• Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches
• Understand and document customer business challenges and needs through active listening and strategic questioning
• Educate prospects about Shure's products and solutions, demonstrating how offerings can address their AV and IT requirements effectively
• Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer
• Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce)
• Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences
• Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools
• Represent Shure at industry events and conferences