Shure Incorporated

Customer Success Manager

• Handle and resolve complex incoming phone calls and emails, regarding pricing, purchasing, technical support, and repair for all Shure products as an experienced point of contact.
• Maintain and share advanced knowledge of all Shure products and their applications.
• Identify and communicate customer needs, pain points, and potential product enhancements to the team.
• Serve as a mentor to junior team members.
• Proactively document and update comprehensive customer records based on interactions, ensuring detailed monitoring and reporting on customer satisfaction.
• Analyze patterns and recommend procedural changes.
• Manage complex Cases within Salesforce, oversee escalated issues, and ensure timely resolutions.
• Coordinate communication with customers and internal departments throughout the lifecycle of the Case.
• Address and resolve escalated complaints, work collaboratively with Sales, Dealer Support, Applications Engineering, Marketing, Service, and Repair departments for efficient issue resolution.
• Provide feedback to drive cross-departmental improvements.
• Oversee and respond to all incoming Leads and Opportunity Tasks, utilizing advanced sales techniques and deep product knowledge to convert leads and foster long-term customer relationships.
• Perform other advanced duties as assigned, such as analyzing and reporting trends, patterns, FAQs, frequent complaints, and customer feedback to management.
• Lead initiatives for customer service improvement.

Customer Success Specialist II

Human Resources

• Support various functions within the HR team and distribution center warehouse
• Assist with recruitment, onboarding, employee engagement, inventory support, and event planning
• Set up and monitor biweekly meals and coordinate snack days
• Aid in planning and logistics for Core Week and the Summer Picnic events
• Facilitate VIBEs events to encourage inclusivity
• Provide day-to-day support to the HR team at corporate headquarters

Human Resources Intern

Marketing

• Help coordinating marketing projects and track timelines
• Organize and maintain marketing files, images, and assets
• Assist with optimizing targeted pages for SEO to drive increased organic traffic to site
• Assist with creating and updating marketing materials such as landing pages, presentations, and product sheets
• Provide general administrative support to the E&C Large Global Marketing Team

Global Marketing Intern

Product Manager

• Represents the Global Marketing and Sales Division during product development projects as the “voice of the customer” ensuring that product attributes will create a positive end user value proposition.
• Works alongside product managers to execute logistical planning for Alpha and Beta tests with end users.
• Analyze competitive products such as wired and wireless microphones, in-ear monitors, earphones, and audio accessories.
• Reviews user documentation for accuracy regarding product features, proper usage and expected performance.
• Analyze sales and market data to facilitate business decisions for both existing Shure products and new product concepts.
• Performs other related duties as requested, such as taking notes for Global Product Management and other region-specific meetings, purchase orders, department shipping needs, etc.

Global Product Management Intern

Accountant

• Leads the process and account analysis for monthly and annual financial statements and ensures the accuracy of supporting documents to meet the requirements of group and local accounting of the distribution.
• Proxy for individual distribution units in the absence of the responsible entity.
• Main contact person for external auditors and local financial service providers, during the preparation and annual audit of financial statements according to group and local.
• Prepares journal entries (including balance sheet accounts, income statement reviews, and results of foreign subsidiaries) for month-end.
• Prepares reports and analysis to get clarification on accounting treatments of business transactions for local management and group.
• Assists other departments with questions around financial accounting as required.
• Permanent review of accounting principles in accordance with group and local accounting for all distribution.
• Sparring partner for ad-hoc enquiries and the development of financial systems as well as their master.

Senior Accountant

• Coordinate and implement HR activities such as recruitment, onboarding, Associate relations, performance management, and related functions to ensure smooth operations and compliance.
• Support the implementation of global and regional HR initiatives to align with departmental and organizational goals.
• Organize Associate activities to foster a positive work environment, build strong relationships, and drive employee engagement.
• Ensure adherence to local labor laws and company policies by preparing and maintaining accurate HR documentation and reports.
• Ensure compensation data is updated and processed accurately and timely.
• Administer employment formalities, maintain accurate associate data within the HRIS system, and compile regular HR reports.
• Support to handle employee inquiries, provide HR support, and efficiently mediate and resolve conflicts and grievances.
• Maintain cleanliness and coordinate maintenance activities to create a well-organized and productive office environment.
• Collaborate with the regional workplace and security team and liaise with building management office to provide effective on-site support.
• Assist with organizing and coordinating training programs, workshops, and other development opportunities for Associates across the region.
• Support the procurement and payment processes for training vendors, ensuring timely and accurate processing of L&D-related purchasing and invoice approvals.
• Support the coordination of learning assessments, track progress, and report on Associate training outcomes.

Specialist II, Human Resources

• Support Data Governance and Quality: Assist product data stewards and governance teams with defining standards, maintaining quality rules, monitoring KPIs, addressing issues, and communicating processes and requirements to stakeholders.
• Support Product Data Validation and Cleansing: Assist with data migration preparation, remediation, testing, and verifying transfers into SAP S4/HANA.
• Enable Tools & Systems: Provide support and training for new analytics systems and tools within the GPM organization. Collaborate with IT and product teams to configure or enhance systems and facilitate communication between functional areas for Shure’s product data domain processes.
• Support Process Design Optimization: Review Product Lifecycle and Data processes to identify and implement improvements, including new corporate initiatives. Build and manage cross-functional workflows to platform automated data entry, updates, and synchronization across systems.
• Collect, analyze, and interpret product performance data across various lifecycle stages.
• Populate input documents for New Product Introduction and Discontinue Product Notices and understand related workflows and deliverables.
• Write detailed functional requirements for Life Cycle Management/Maintenance of Line teams, ensuring clarity on success measures.
• Represent Global Marketing and Sales in LCM/MOL projects as the "voice of the customer," ensuring positive end-user value propositions.
• Performs other duties as assigned.

Product Management Analyst I

Customer Support

• Interacts with customers including sales representatives, distribution centers, resellers, integrators, and end users for a variety of pre-sales and post-sales service functions.
• Processes, edits, and expedites customer orders in SAP S/4HANA, ensuring accuracy and completeness.
• Checks order status, pricing, delivery dates, product availability, and backorder situations; provides proactive updates.
• Creates and processes Return Authorizations (RMA) and coordinates internally until resolution.
• Processes requests for invoice adjustments, credit/debit notes, and billing clarifications.
• Handles entry-level product inquiries and routes technical issues to appropriate teams.
• Maintains direct and structured communication with customers before and after order fulfillment.

Customer Service Representative

Sales

• Develop and implement strategic sales and channel management plans to achieve business objectives
• Drive growth through channel sales initiatives, including direct engagement with partners
• Manage and support channel partners in the Unified Communication (UC) and Consumer Retail segments, including pricing negotiations
• Build and maintain strong, strategic relationships with channel partners
• Monitor market trends and competitor activities at the channel partner level
• Collaborate with Shure Japan marketing and product teams to create and execute promotional campaigns
• Maintain comprehensive knowledge of product inventory, pricing, features, and technical specifications