Senior Channel Support Representative

Shure Incorporated

Senior Channel Support Representative providing professional service to South Korea, Hong Kong, Taiwan, and Macau business accounts. Handling complex issues and ensuring timely operational outcomes.

Posted 6/24/2026full-timeHong Kong • 🇭🇰 Hong KongSeniorWebsite

About the role

Key responsibilities & impact

Provides professional customer service to South Korea, Hong Kong, Taiwan and Macau (SKHKTM) business accounts.
Handles moderately complex assignments requiring judgment within defined procedures; core responsibilities include complex case handling, advanced return resolution, credit/debit processing, backorder coordination, and cross‑functional problem solving.
Act as a liaison between internal and external partners; collaborates cross-functionally to resolve complex issues and ensure timely operational outcomes.
Point‑of‑contact for escalated service issues and key/priority customers; manages high‑impact inquiries requiring detailed product knowledge, judgment, and proactive communication.
Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing.
Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management.
Handles return orders and claims.
Prepares business reports for internal and external customers.
Assists in ad-hoc assignments as required.

Requirements

What you’ll need

Bachelor degree preferably in Business Studies or related subject.
Minimum 8 years of customer service and logistics experience in the manufacturing or trading field.
Strong interpersonal and communication skills in written and spoken English and Mandarin.
Strong customer service skills with good problem-solving abilities, attention to detail, the ability to work independently and act according to circumstances.
A positive attitude and consistently maintains a professional and proactive approach.
Skilled in MS Excel for preparing reports.
Proficient in SAP/S4 and Salesforce is a plus.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicelogisticsproblem-solvingorder processingreport preparationcredit processingdebit processingbackorder managementreturn resolutioncase handling

Soft Skills

interpersonal skillscommunication skillsattention to detailindependent workproactive approachjudgmentcollaborationpositive attitudecustomer service orientationcross-functional problem solving

Certifications

Bachelor degree in Business Studies