Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
Map requirements to functionality within Salesforce and its adjacent ecosystem.
Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture.
Develop, maintain, and deliver end-user training documentation as required.
Coordinate with Platform Leads to complete impact assessments and cross-functional alignment.
Assists the technical team in configuring the solutions on the application as needed.
Create test cases and test scripts in support of test plans, including integrations and identity-related testing.
Executes unit and end-to-end integration testing of planned user stories to be delivered.
Coordinate user acceptance testing, reporting, and defect prioritization with business leads.
Perform Change Management functions including documentation and administration of assigned release activity.
Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs.
Performs knowledge transfer and training with team members and business stakeholders wherever appropriate.
Maintain awareness of new Salesforce features and determine how they can enhance productivity.
Exercises judgment within defined procedures and practices to determine appropriate action.
Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards.
Other duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud
Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions
Experience working within Agile methodologies (Scrum or Kanban)
Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis
Ability to execute in a fast paced, high demand environment while balancing multiple priorities
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Strong attention to detail
Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships
Commitment to excellent customer service and a strong focus on quality
Ability to work independently
Admirable time management and work prioritization skills
Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors
A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business need.
Hands-on experience using JIRA or other Agile project management tools
Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools

Benefits

Comprehensive healthcare
Mental health and retirement savings plans
Generous paid time off programs
Employee discounts
Professional development opportunities
Work-life balance initiatives
Employee recognition programs
Volunteering/community involvement opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationSoftware Development Lifecycle (SDLC)Agile methodologiesprocess decompositionroot cause analysisgap analysistest casesunit testingend-to-end integration testingChange Management

Soft Skills

analytical skillsproblem-solving skillsattention to detailcommunication skillsnegotiation skillscollaborationadaptabilitytime managementwork prioritizationcustomer service

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology