Global Sales Enablement Intern
Shure Incorporated
iOSRubyTableau
Customer Service Representative II
Shure Incorporated
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $45,000 - $68,000 per year
Job Level
Mid-LevelSenior
Tech Stack
iOSRuby
About the role
- Interacts with all our customers up to and including: sales representatives, distribution centers, resellers, and consumers, to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
- Checks order / service repair status and product availability.
- Creates / process return authorizations, and / or service returns.
- Processes requests for Invoice adjustments.
- Fields entry level product related inquiries.
- Maintains direct contact with customers before and/or after order fulfillment.
- Supports sales team by developing and maintaining positive customer relations, with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet Sales / Service goals.
- Works with end-users, resellers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale to resolves scheduling, shipping, and invoicing issues.
- Expedites customer requests and is point person for other supports functions.
- Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.
Requirements
- Minimum 2 years of college, completion of Apprenticeship, or minimum of 4 years of customer service experience
- Fluency in English, as well as fluency in Language for region of the world that you are supporting
- Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments
- Understands basic application of all Company products
- Excellent verbal and written communication skills
- Good computer skills, preferably in a Windows environment
- Knowledge of SAP a plus
- Good problem solving skills
- Enjoys working in a team environment
- Applicants for this position must be currently authorized to work in the United States on a full-time basis
- Shure will not sponsor applicants for this position for work visas
