Shure Incorporated

Customer Service Representative

Shure Incorporated

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Interacts with customers for pre-sales and post-sales service functions.
  • Processes, edits, and expedites customer orders in SAP S/4HANA.
  • Checks order status, pricing, delivery dates, product availability, and backorder situations; provides updates.
  • Creates and processes Return Authorizations (RMA).
  • Processes requests for invoice adjustments and billing clarifications.
  • Supports Sales teams by maintaining strong customer relations.
  • Responds to customer inquiries regarding delivery updates, shipment delays, and order schedules.
  • Ensures high-quality documentation and accurate data entry.
  • Contributes to continuous improvement of CX processes and reporting.

Requirements

  • Graduate/Postgraduate with minimum 4 years’ experience in customer service or order management.
  • Strong SAP experience (preferably S/4HANA).
  • Familiarity with Salesforce or similar CRM.
  • Strong communication skills in English.
  • High attention to detail, strong follow-through, and good problem-solving.
  • Ability to work independently with minimal supervision.
  • Proficiency in MS Office 365 Suite with specific strength in Excel.
Benefits
  • Customer service support to partners across India and SEAP markets.
  • Order management, documentation requirements, and customer communication.
  • Work with Logistics, Supply Planning, Finance, and Sales to ensure timely service delivery.
  • Strong SAP skills, excellent communication, and attention to detail.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP S/4HANASalesforceMS Office 365Excelorder managementdata entryinvoice adjustmentsReturn Authorizationscustomer servicebilling clarifications
Soft skills
communicationattention to detailproblem-solvingindependencecustomer relationsfollow-throughorganizational skillsservice orientationadaptabilityteam collaboration