Manager

• Develop and implement global service strategies aligned with company goals
• Establish KPIs and performance metrics to monitor service quality and operational efficiency
• Manage service operations across five regional centers, ensuring consistency in processes, tools, and customer experience
• Coordinate with regional managers to address local challenges and opportunities
• Champion customer satisfaction by ensuring timely and effective resolution of service and repair issues
• Collaborate with Customer Experience and Sales teams to gather feedback and improve service offerings
• Standardize service procedures and repair workflows across all locations
• Identify and implement continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Lead, mentor, and develop regional service teams to foster a high-performance culture
• Conduct regular training and development programs to enhance technical and customer service skills
• Analyze service data to identify trends, root causes, and areas for improvement
• Prepare and present regular reports to senior leadership on service performance and customer satisfaction
• Ensure all service operations comply with industry standards, safety regulations, and company policies

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