Corporate Coordinator – Therapy Services, Patient Access

Shriners Children's

Corporate Coordinator leading patient access operations for Shriners Children’s nationally recognized pediatric therapy services. Collaborating with stakeholders to optimize patient experience and scheduling.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead locations in daily operations as it relates to oversight of scheduling, intake, and registration within the therapy services and rehabilitation departments across the organization
Monitor performance of each location related to patient access meeting organizational goals (access to care, cancellation/no-show rates, work queues, etc.) and assist the location as necessary
Collaborate with a variety of stakeholders across the enterprise to develop a sustainable therapy services and rehabilitation model consistent with Shriners Children's vision
Optimize outcomes and workflows for all patient interactions with patient access to reduce waste, barriers to care, and cancellation/no-show rates
Ensure work queues are addressed in a timely manner and flex resources to assist when necessary
Assist sites in maximizing and keeping scheduling templates current to maximize therapists’ availability and patient’s access to care
Measure and assist locations in minimizing cancellation and no-show rates by implementing system standards
Work with authorization and revenue cycle to ensure workflows secure authorization for treatments rendered
Manage patient access employees remotely as assigned
Assist in technical testing of Epic upgrades and optimizations to reduce downtime and break-fixes upon implementation
Work closely with the Corporate Manager of Therapy Services – Clinical Operations to optimize the patient experience from check-in to departure
Assist the Corporate Manager of Therapy Services – Clinical Operations in obtaining and maintaining reports related to system key performance indicators

Requirements

What you’ll need

5 years of experience in intake, scheduling, and registration in healthcare
Experience in using Epic for intake, scheduling, and registration
Ability to document workflows and develop guidelines for patient access personnel
Bachelor's Degree
History of using Visio or a related workflow tool (Preferred)
Previous management of patient access employees (Preferred)
Successful history in an educational role (Preferred)

Benefits

Comp & perks

Employees are eligible for medical coverage on their first day!
403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
Eligible for paid time off
Life insurance
Short term and long-term disability benefits
Flexible Spending Account (FSA) plans
Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
Tuition reimbursement
Home & auto insurance
Hospitalization insurance
Critical illness insurance
Pet insurance
Much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

intakeschedulingregistrationworkflow documentationpatient access managementperformance monitoringcancellation/no-show rate reductiontechnical testingEpicVisio

Soft Skills

collaborationleadershiporganizational skillscommunicationproblem-solvingresource managementeducational skills

Certifications

Bachelor's Degree