Systems Administrator – Monitoring

SHR Consulting Group

Systems Administrator providing 24x7 health monitoring for platform services supporting DISA Joint Service Provider. Engaging incident management and coordinating responses for outages in Windows and Linux environments.

Posted 5/12/2026full-timeArlington • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNSITSMLinuxSplunk

About the role

Key responsibilities & impact

Provide 24x7x365 health monitoring of Platform Services, infrastructure, and applications using JSP Enterprise System Management tools including SCOM, Stratosphere, Aternity, Atrium, Splunk, vRealize Operations (VRops), and Prism
Open Break/Fix tickets, engage Platform Services teams and external agencies when system issues are observed, and respond to alerts within two (2) hours to prevent service failures when warnings of impending failures are observed
Monitor and participate (when task is related to the Platform Services team) in JSP Network Operations Security Center (JNOSC) dial-in conference bridges and JSP Chat Rooms supporting JNOSC-led troubleshooting efforts during critical incident resolution (historically 3–5 troubleshooting bridges per month)
Act as the incident coordinator for activities between Platform Services teams supporting compute, applications, and infrastructure; provide status to bridge participants and JNOSC on all Priority 1 incidents affecting the Platform Services IT environments
Notify JNOSC and Platform Services Leadership within thirty (30) minutes of any system or service degradation and provide updates every four (4) hours until issue resolution
Maintain central customer lists, problem and solution knowledge bases, work instructions, employee lists, recall lists, and incident management escalation procedures on JSP Portals; report changes to JNOSC
Perform first-tier triage on Windows Server, Red Hat Linux, virtualization, and core service alerts and escalate to SME-level support when needed
Document outages, restoration times, problem resolutions, and customer impact data in the JSP Enterprise ITSM system (currently Remedy)
Support COOP and contingency operations from primary or alternate continuity facilities as needed during exercises or real-world events.

Requirements

What you’ll need

Two (2) or more years of hands-on experience as a Systems Administrator or Network Operations Center (NOC) operator in a DoD or large enterprise environment (5+ years for Senior; 7+ years for the SME variant)
Working knowledge of Microsoft Windows Server administration; Red Hat Linux administration required for Linux Watch openings
Hands-on experience with one or more enterprise monitoring tools: SCOM, Splunk, vRops/Prism, Aternity, BMC Atrium, or similar
Experience working in a 24x7 operations environment, including comfort with rotating shifts, on-call rotations, and rapid escalation procedures
Experience with an enterprise ITSM ticketing tool (Remedy/Helix preferred) for incident, change, and work order management
Strong situational awareness, communication, and documentation skills; ability to clearly brief technical issues to leadership during outages
Familiarity with DoD STIGs, IAVM compliance, and Active Directory/DNS/DHCP fundamentals.

Benefits

Comp & perks

Competitive salary based on experience
Comprehensive benefits package including health, dental, vision, and retirement plans
Transportation / on-site parking stipend
Paid time off and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows Server administrationRed Hat Linux administrationincident managementmonitoring toolsfirst-tier triageproblem resolutionservice degradation documentationcontinuity operations supportescalation proceduresenterprise ITSM

Soft Skills

situational awarenesscommunication skillsdocumentation skillsincident coordinationbriefing technical issuescustomer impact assessmentteam collaborationproblem-solvingtime managementadaptability