Implementation Manager
Shopmonkey
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the main point of contact during a customer’s implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Requirements
- Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Have exceptional project management skills with a proven ability to multi-task
- Are self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor’s degree preferred)
- Are familiar with a SaaS business models and tools
- Have a true appreciation for cars and/or are familiar with the automotive industry!
Benefits
- Up to $750.00 to set up your home office
- Virtual activities and in-person meet-ups
- Laptop provided
- Best form of hybrid: All teams usually travel and meet up for collaboration at least once/year.
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer serviceproblem solvingmulti-taskingcommunication
Soft skills
self-directed learningmotivationadaptabilitycollaborationcreativity