Shopko Optical

System Administrator

• Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service
• Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores
• Effectively set up new hires, process terminations, and change access as needed
• Track and report licenses used to ensure adherence to corporate plan structure
• Monitor Microsoft ID protection reports and take necessary action to remedy risks
• Manage user access audits and partner with external auditors to review security compliance
• Manage desktop workstations and applications using Windows server-class hardware and operating systems
• Proactively identify root causes and work to mitigate the cause and business impact
• Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services
• Forecast monthly center and corporate Windows and Cloud Systems expense
• Effectively manage millions of dollars in annual IT spend
• Focused on several medium and large-sized projects
• Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures
• Complete project status reports on time
• Provide task-level detail for project plans
• Install, configure, validate, test, and implement systems technology
• Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses
• Implement change for efficiencies, reliability, and security to meet business needs
• Participate in system monitoring and performance management
• Monitor systems capacity, analyze, and participate in forecasting and recommendations
• Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation
• Maintain effective ongoing dialog with management to communicate issues and plans consistently
• Manage personal growth to enhance technical expertise
• Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud
• Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact

Systems Administrator III

• Responsible for responding to and addressing technology-related issues from our internal customers
• Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores
• Monitor Microsoft ID protection reports and take necessary action to remedy risks
• Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses
• Participate in system monitoring and performance management
• Prepare and maintain documentation, IT inventory, various reports, and service requests
• Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud
• Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact