Operations

• Ensure smooth execution of critical operational processes in ShopBack’s Online Cashback business.
• Perform day-to-day tasks, investigate issues, and coordinate planning processes.
• Input deals information (e.g., upsizes, promotions, ad sales) into ShopBack systems (Salesforce, Needle).
• Coordinate with internal and external stakeholders to ensure the correctness of deal info.
• Ensure all Terms and Conditions are clear and accurate.
• Identify and resolve operational errors promptly and collaborate to find and fix root causes.
• Support Sales team in maintaining merchant relationships and providing proof of exposure.
• Propose and implement process improvements, including automation, to increase Sales Operations productivity.
• Support local/regional projects as needed.

Sales Operations Intern

Senior Manager/Director – Operations, Industry & Domain Solutions, FSI

Operations Supervisor

Global Bulk Parcel Operations – Manager