Team Lead Account Management, Marketplace

SHOP APOTHEKE EUROPE

Teamlead in Account Management for a leading online pharmacy in Europe. Responsible for strategy implementation, team leadership, and performance management in a growth-focused environment.

Posted 7/12/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management, focusing on customer retention, revenue growth, and team development. Proven ability to implement strategies that enhance partner success and optimize processes for scalability.

Highest-signal resume keywords

Account ManagementRevenue GrowthCustomer RetentionTeam LeadershipData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Account DevelopmentPerformance ManagementProcess OptimizationKPI AchievementMarket Analysis

Soft Skills

Customer OrientationAnalytical SkillsFeedback DeliveryCollaboration

Industry Keywords

MarketplaceE-CommercePartner SuccessContinuous Improvement

About the role

Key responsibilities & impact

Lead and develop an Account Management team with a focus on performance, customer orientation and continuous improvement
Develop and implement the account management strategy to increase customer retention, account growth and long-term partner success
Full responsibility for the performance of the Account Management portfolio and for achieving key KPIs such as revenue growth, customer retention and customer satisfaction
Support and develop team members through regular feedback, performance management and individual development plans
Build, optimize and standardize processes, playbooks and best practices to make Account Management efficient and scalable
Work closely with Sales, Onboarding, Retail Media, Operations and Country Heads to ensure excellent partner support
Manage the entire customer lifecycle with the goal of identifying growth opportunities, reducing churn and maximizing long-term value for our partners
Analyze market and competitive developments to identify optimization potentials and drive sustainable growth

Requirements

What you’ll need

Several years of experience in account management, ideally in a marketplace, platform or e‑commerce environment
Initial leadership experience or a proven ability to guide and develop teams
Demonstrable success in strategic account development and revenue growth
Strong commercial/entrepreneurial mindset, excellent analytical skills and confident use of data-driven decision making

Benefits

Comp & perks

Fitness: Stay healthy with a membership package (M) for Urban Sports Club, giving you access to a wide range of sports and fitness offerings
Remote work: If your role does not require on-site presence, we can arrange your place of work individually — even for up to 20 days per year anywhere in the EU
Mobility: We provide employees with a fully funded Deutschlandticket (German public transport pass) that can be used at any time
Development: Grow! We support and promote your individual development through various internal and external trainings
Vacation: 30 days of paid vacation per year (plus Rosenmontag) and the option to take up to 10 days of unpaid leave for employees with more than one year of service