Team Lead Key Account Manager – Marketplace

SHOP APOTHEKE EUROPE

Teamlead Key Account Manager at Redcare Pharmacy overseeing a team and managing strategic marketplace accounts. Focus on growth, performance, and client success in an innovative online pharmacy environment.

Posted 7/10/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Lead and further develop an Account Management team with a focus on performance, customer orientation and continuous improvement
Develop and implement the account management strategy to increase customer retention, account growth and long-term partner success
Take overall responsibility for the performance of the account management portfolio and for achieving key KPIs such as revenue growth, customer retention and customer satisfaction
Support and develop team members through regular feedback, performance management and individual development plans
Build, optimize and standardize processes, playbooks and best practices to make account management efficient and scalable
Work closely with Sales, Onboarding, Retail Media, Operations and Country Heads to ensure excellent partner support
Manage the entire customer lifecycle with the goal of identifying growth opportunities, reducing churn and maximizing long-term value for our partners
Analyze market and competitor developments to identify optimization opportunities and promote sustainable growth

Requirements

What you’ll need

Several years of experience in Key Account Management, ideally in a marketplace, platform or e-commerce environment
Initial leadership experience or a strong ability to lead and develop teams on a functional level
Proven track record in strategic account development and revenue growth
Strong commercial mindset, excellent analytical skills and confident handling of data-driven decision making

Benefits

Comp & perks

Sports: Stay healthy and benefit from a membership package (M) with Urban Sports Club, giving you access to a wide range of sports offerings
Remote work: If you do not need to be physically present in the office for your work, we can arrange your place of work flexibly — even for up to 20 days per year anywhere in the EU
Mobility: We provide our employees with a fully funded Deutschlandticket for public transport within Germany
Development: Grow! We support and promote your individual development through various internal and external trainings
Vacation: 30 days of paid leave per year (plus Rosenmontag/Rose Monday) and the option of up to 10 days of unpaid leave for employees who have been with us for more than one year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Strategic Account DevelopmentPerformance ManagementProcess OptimizationKPI AchievementMarket Analysis

Soft Skills

Customer OrientationAnalytical SkillsFeedback DeliveryContinuous Improvement