Shoes For Crews

Customer Support

• Assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks.
• Communicate regularly with internal and external customers on the phone and/or through email communications.
• Achieve customer satisfaction by assisting with questions and resolving concerns.

Sales Support Specialist

Supply Chain

• The Vice President of Supply Chain works in a fast-paced environment and partners with business leaders to define, create, implement, and execute key business processes to Plan, Purchase, Deliver and Return goods.
• Initiates, structures, and enables the business requirements to complete physical, financial, and informational transactions.
• Oversees the purchase and delivery of product to the end user, working closely with product development, shoe designers, third party shoe manufacturers, third party warehouse companies and parcel delivery companies.
• Develop models, tools, and processes to increase the overall supply chain reliability, responsiveness, costs efficiency and asset utilization.
• Works collaboratively with vendors, and Shoes For Crews teams to drive the changes that will drive out cost while improving providing a Gold Standard customer and vendor experience.
• Responsible for directing and planning all aspects of an organization's supply chain initiatives, policies, and objectives.
• Oversees the inventory, distribution, and transportation activities of an organization.
• Directs and oversees the supply chain management team in order to optimize several manufacturing locations and distribution centers.
• Oversees the development of the supply chain budget, reviewing the operating performance with quality, cost, and service metrics, and collaborating with quality, customer service, and sales departments to maintain the consistency of supply and demand objectives.
• Oversees inventory management, including ordering, inventory controls, managing inventory turns to an appropriate level and working with the market managers to manage product through its life cycle (i.e., manage obsolescence).
• Optimize shipments and lead to improved cycle time and cost implications.
• Acts in an advisory capacity for sourcing personnel in issues related to import and export of goods.
• Directs and supervises reviews of company's import operations from product development and purchasing to importation and receipt of the merchandise.
• Manages the quality control and product flow process to ensure orders are monitored, critical inventory levels are maintained, identifies transit times with deadlines and proactively directs corrective actions when required.
• Monitors and advises on the financial performance of the Supply Chain team and creates executive reporting.
• Ensures visibility for domestic and overseas freight and leveraging technology for downstream reporting.
• Responsible for continuous improvements and periodic/ annual metric targets relative to transportation expenses and service providers expectations.
• Reviews and reports Key Performance Indicators (KPI's).
• Oversees multiple operational projects.
• Manage and advise on value-added activities in the areas of Transportation and Warehousing such as consolidated freight station, multi-port consolidation opportunities and bonded logistics activities.
• Reviews and structures all 3rd party relationships through contractual agreements.
• Responsible for the process integration and collaboration with our third-party provider (3PL).
• Maintain best in class Supply Chain process with 3PL staffs to deliver a seamless goods flow.

Sales Support Specialist

VP, Supply Chain