Shoes For Crews

Account Manager

• Maintain and expand relationships within an assigned segment account portfolio
• Achieve sales targets and assigned strategic account objectives
• Lead the customer account planning cycle and ensure customer needs and expectations are met
• Provide market feedback to the company leadership team regarding competitive offerings and customer needs
• Develop and conduct a customer engagement strategy, face to face meetings, and attend industry events
• Achieve assigned sales targets in designated strategic accounts
• Maintain high customer satisfaction ratings that meet company standards

Strategic Account Manager

Manager

• Oversee cloud, on-premise systems, networks, storage, and end-user computing
• Ensure high availability, performance, scalability, and security of infrastructure services
• Develop and execute infrastructure strategy and roadmaps aligned with business objectives
• Lead cloud migration, modernization, and optimization initiatives
• Establish disaster recovery, business continuity, and resiliency strategies
• Manage the infrastructure budget
• Define and report KPIs and service performance metrics
• Manage third-party vendors and managed service providers
• Drive automation, standardization, and continuous improvement initiatives
• Collaborate with other IT and business teams

Infrastructure and Networking Manager

Ecommerce

• Take full ownership of the ShoesForCrews.com product experience ensuring every listing, image, and description inspires confidence and converts browsers into buyers.
• Champion site accuracy, performance, and storytelling, managing product titles, descriptions, images, pricing, and SEO metadata to deliver best-in-class presentation and discoverability.
• Partner with cross-functional teams to merchandise product categories with precision and creativity, aligning with seasonal trends, campaigns, and key business priorities.
• Collaborate with our Design and Content teams to refine navigation, elevate the category architecture, and drive consistent, premium brand expression across all touchpoints.
• Be a key player in executing high-impact digital marketing initiatives from email and paid campaigns to SEO and affiliate activations that drive traffic and conversion.
• Own the promotional and launch calendar, ensuring campaigns, product drops, and seasonal events are flawlessly executed and aligned to commercial goals.
• Leverage data-driven testing (A/B, UX, copy, creative) to optimize conversion, engagement, and user experience.
• Collaborate closely with Marketing and Agency partners to amplify brand awareness, drive qualified traffic, and measure ROI across channels.
• Monitor, analyze, and interpret performance metrics including traffic, conversion rate, AOV, bounce rate, and cart abandonment to identify trends and opportunities for growth.
• Deliver insightful weekly and monthly reports, transforming data into actionable strategies that move the needle.
• Serve as the voice of the customer across the DTC experience analyzing behavioral data and feedback to improve UX, retention, and satisfaction.
• Lead product review and feedback programs, turning insights into actionable improvements that strengthen trust and advocacy.
• Partner with Customer Service and Operations teams to optimize the post-purchase journey, elevate support content, and ensure a frictionless, best-in-class experience from checkout to delivery.

DTC eCommerce Specialist

Business Operations

• Administer and support operational and configuration aspects of NetSuite
• Provide additional support for Salesforce administrators and the Salesforce system
• Collaborate with business stakeholders to define requirements and translate them into solutions
• Design, develop, test, and deploy workflows, scripts, custom objects, saved searches, reports, and dashboards
• Troubleshoot system issues and coordinate resolution with internal teams and external partners
• Manage user roles, permissions, and access controls
• Lead testing and validation for NetSuite upgrades and enhancements
• Support change management and release processes for NetSuite
• Maintain documentation, standard operating procedures, and platform best practices
• Manage NetSuite vendor relationships and contribute to platform roadmap planning

Business Systems Administrator, NetSuite, Salesforce

Business Intelligence Developer

• Design, build, deploy, and maintain business intelligence and analytics solutions
• Develop efficient and accurate data models from disparate data sources
• Deliver insights through dashboards, reports, and analytics using tools such as Microsoft Power Platform, Excel, and SQL Server Reporting Services
• Transform and improve current BI reports and dashboards from Tableau to Power BI
• Demonstrate a deep understanding of business data concepts, including the calculation and interpretation of sales, revenue, expenses, and forecasting metrics
• Partner with business departments to understand data needs and translate them into actionable analytics reports and dashboards.
• Ensure data quality, consistency, and governance across reporting and analytics platforms
• Develop and maintain technical documentation, standards, and best practices for BI solutions

Strategic Account Manager

Infrastructure and Networking Manager

DTC eCommerce Specialist

Business Systems Administrator, NetSuite, Salesforce

Business Intelligence Engineer