Own the full lifecycle of Revenue Operations Specialist activities, from discovery to delivery
Develop and manage a pipeline aligned with enabling our Sales Team through best-in-class CRM hygiene, reporting, and operational tooling
Partner cross-functionally with Marketing, Product, and Customer Success
Execute consultative discovery and tailor ShippyPro’s value proposition
Maintain accurate tracking and reporting in HubSpot
Own CRM hygiene as your #1 responsibility: data completeness, deduplication, field standards, lifecycle stages, pipeline structure, and ongoing audits
Build and maintain Sales dashboards and KPIs (pipeline coverage, stage conversion, win/loss, activity metrics, cycle time, forecast accuracy), ensuring a single source of truth for the Sales Country Manager
Drive pipeline governance: enforce stage definitions, required fields, next steps, close date accuracy, deal review readiness, and consistent sales process adherence
Set up and iterate lead and deal routing rules, SLAs, and task automation to improve speed-to-lead and reduce leakage
Support forecasting routines: prep weekly forecast views, surface risks, highlight stuck deals, and maintain clean reporting logic
Create and maintain sales operational playbooks: naming conventions, required fields, how-to guides, and best practices that are easy to follow
Improve RevTech operations: implement workflows, sequences, meeting links, templates, and automations that reduce manual work for reps
Act as the first-line support for CRM usage: troubleshoot issues, train the team, and drive adoption of the “right way” to use the system
Collaborate with Marketing and CS to ensure handoffs are clean (lead → opportunity → onboarding), and definitions are aligned.

Requirements

3–5+ years in a SaaS or high-growth environment (RevOps, Sales Ops, GTM Ops, or CRM Ops)
Strong consultative and analytical skills—you can turn questions into measurable dashboards and clear actions
Hands-on HubSpot expertise (or comparable CRM experience) including properties, pipelines, workflows, reporting, permissions, and data governance
Strong Excel/Google Sheets skills; comfort working with large datasets
SQL and BI tooling are a plus
Track record of improving CRM hygiene and sales process adoption (required fields, validation rules, stage discipline, dedupe, enrichment)
Ability to challenge constructively, simplify complexity, and ship practical solutions
Operational mindset: structured, detail-oriented, consistent follow-through, and proactive about issues before they become problems
Clear communication and training skills—Sales teams trust you because you make their jobs easier
Fluency in English; Italian is a plus
Bonus: experience with enrichment/routing/automation tools (e.g., Apollo, Clearbit, Chili Piper, Zapier/Make) and basic data modeling concepts.

Benefits

meal vouchers (remote or onsite)
no clock-in/out policy
one-time home office allowance
welfare
learning budget
mental healthcare

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM hygienereportingdata governanceExcelGoogle SheetsSQLBI toolingsales process adoptiondata completenessdeduplication

Soft Skills

consultative skillsanalytical skillsclear communicationtraining skillsoperational mindsetdetail-orientedproactiveability to challenge constructivelysimplify complexityconsistent follow-through