Lead People Business Partner

Shippo

Lead People Business Partner managing strategic HR initiatives and employee relations at Shippo. Building partnerships and driving engagement across departments while ensuring compliance and performance management.

Posted 5/19/2026full-timeRemote • Hawaii, Nevada, New Mexico, Ohio, Oregon, Virginia, West Virginia • 🇺🇸 United StatesSenior💰 $155,000 - $210,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders.
Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies.
Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens.
Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent.
Represent the People function credibly in business planning conversations, operating reviews, and leadership forums.
Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance.
Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale.
Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need.
Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics.
Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations.
Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations.
Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans.
Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health.
Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.

Requirements

What you’ll need

8+ years of experience in People Partner, HRBP, or related roles, with meaningful time operating as a strategic advisor to senior leaders.
Genuinely hands-on: you’re as comfortable sitting with an IC to understand their experience as you are presenting recommendations to a VP.
Experience supporting commercial, GTM, or customer-facing organizations — understanding the business dynamics of revenue-generating and client-oriented teams.
Demonstrated ownership of employee relations programs at scale, including multi-jurisdiction complexity and compliance.
Strong working knowledge of U.S. employment law; experience supporting international teams a plus.
Proven ability to design scalable people programs, frameworks, and toolkits — and then actually run them.
Strong systems thinker who connects individual decisions to org-level outcomes and anticipates second-order effects.
Comfortable operating in ambiguity, bringing structure and clarity without waiting for perfect information.
Trusted advisor who can influence without authority, challenge leaders constructively, and maintain relationships across disagreement.
Excellent coaching and facilitation skills, especially in high-stakes conversations across all levels of the org.
Intellectually curious and eager to use data, AI tools, and emerging HR practices to work smarter.

Benefits

Comp & perks

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationsperformance managementworkforce planningorg designcomplianceU.S. employment lawdata analysisHR frameworkstoolkitsstrategic advising

Soft Skills

relationship buildinginfluencingcoachingfacilitationproblem-solvingadaptabilitytrustworthinesscommunicationstrategic thinkingintellectual curiosity