Shippo

Senior Manager, Risk & Fraud - Trust & Safety

Shippo

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $149,000 - $202,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company.
  • You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues.
  • You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats.
  • Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success.
  • You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment.
  • You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.
  • What Success Looks Like in This Role:
  • - Within 90 days, you are the recognized fraud SME across Shippo.
  • - You’ve taken ownership of at least one high-impact fraud issue from identification through resolution.
  • - Fraud KPIs are defined, tracked, and shared transparently.
  • - Product/Engineering see you as a proactive partner, not a passive stakeholder.
  • - You’ve made timely decisions—even in uncertainty—that reduced risk or loss.

Requirements

  • 5+ years in fraud prevention, trust & safety, or risk management, ideally in marketplaces, payment platforms, or logistics/shipping.
  • Proven ability to quickly gain deep product and operational expertise in a complex domain.
  • Track record of balancing strategic vision with tactical execution—not afraid to roll up your sleeves.
  • Skilled in fraud tooling and analytics (Sift, Stripe RADAR, SQL, Looker, or similar).
  • Comfortable making and owning decisions in ambiguous or high-risk situations.
  • Experience influencing product and engineering roadmaps to integrate fraud prevention.
  • Strong communication skills with technical and non-technical audiences.
  • Entrepreneurial mindset—proactive, resourceful, and action-oriented.