Senior Service & Experience Designer

Shippit

Senior Service & Experience Designer at Shippit enhancing customer experiences through design and research. Collaborating with teams to develop software solutions for shipping logistics.

Posted 5/20/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Design of services and products that Shippit customers experience
Create end-to-end service journeys and blueprints
Identify pain points, service gaps, and opportunities

Requirements

What you’ll need

Experience across experience design, UX research, and/or Service design
Comfortable with Rapid AI and Figma prototyping
Strong portfolio demonstrating design work
Adept at Service, User journey and experience mapping

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Health insurance
Commitment to diversity and inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

experience designUX researchservice designservice mappinguser journey mapping

Soft Skills

design thinkingproblem solvingcreativity