ShipHawk

Customer Success Manager – WMS

ShipHawk

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Own post-implementation relationships with customers operating WMS-driven fulfillment environments
  • Drive adoption and optimization of ShipHawk’s WMS and TMS workflows (order routing, picking/packing, shipping logic)
  • Lead discussions on warehouse operations, operator training, and success planning with a focus on warehouse processes
  • Conduct business reviews tied to operational KPIs (throughput, pick/pack efficiency, shipping cost optimization)
  • Proactively identify risks in customer operations and implement action plans to improve retention
  • Partner with Account Managers on renewals and expansion opportunities grounded in operational value
  • Act as the voice of the customer to Product and Engineering, especially around warehouse workflows and system integrations
  • Translate customer operational goals into measurable system outcomes
  • Analyze usage data and operational metrics to guide customer engagement

Requirements

  • 3–6+ years of experience working with Warehouse Management Systems (WMS) in a Customer Success, Implementation, Operations, or Account Management capacity
  • Direct experience supporting or operating in warehouse, fulfillment, or logistics environments
  • Strong understanding of core WMS workflows (receiving, inventory management, picking, packing, shipping)
  • Experience working with operational stakeholders (warehouse managers, ops leaders, supply chain teams)
  • Ability to diagnose issues in real-world warehouse processes, not just software usage
  • Strong consultative and relationship management skills
  • Ability to manage multiple complex accounts and priorities.
Benefits
  • Fully paid Medical, Dental, Vision
  • 401k
  • Life Insurance
  • Stock Options
  • Unlimited PTO & Flexible Schedule
  • 11 Paid Holidays
  • Paid Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Warehouse Management Systems (WMS)Transportation Management Systems (TMS)order routingpickingpackingshipping logicoperational KPIsthroughputpick/pack efficiencyshipping cost optimization
Soft Skills
relationship managementconsultative skillsproblem diagnosiscustomer engagementoperational value focustrainingsuccess planningrisk identificationmulti-account managementprioritization