ShipHawk

Customer Success Manager

• Own post-implementation relationships with customers operating WMS-driven fulfillment environments
• Drive adoption and optimization of ShipHawk’s WMS and TMS workflows (order routing, picking/packing, shipping logic)
• Lead discussions on warehouse operations, operator training, and success planning with a focus on warehouse processes
• Conduct business reviews tied to operational KPIs (throughput, pick/pack efficiency, shipping cost optimization)
• Proactively identify risks in customer operations and implement action plans to improve retention
• Partner with Account Managers on renewals and expansion opportunities grounded in operational value
• Act as the voice of the customer to Product and Engineering, especially around warehouse workflows and system integrations
• Translate customer operational goals into measurable system outcomes
• Analyze usage data and operational metrics to guide customer engagement

Customer Success Manager – WMS

Account Executive

• Generate and close net-new business for ShipHawk’s WMS and TMS platform
• Own the full sales cycle from prospecting to contract
• Lead consultative discovery with operations, logistics, and supply chain leaders
• Build ROI-driven business cases around labor savings, shipping optimization, and operational efficiency
• Navigate complex multi-stakeholder buying processes
• Partner with Solution Consultants and Sales Engineers on demos and technical validation
• Maintain accurate pipeline and forecasting in Salesforce
• Develop deep expertise in warehouse operations, fulfillment workflows, and shipping optimization

Product Manager

• Define and drive multi-quarter product strategy aligned to company growth goals
• Identify and prioritize initiatives that materially improve customer outcomes (cost, service levels, throughput, labor efficiency)
• Lead cross-functional product development from discovery through launch, focusing on outcomes over outputs
• Embed AI and operational intelligence into core workflows
• Conduct disciplined customer discovery and validation to ensure product-market fit
• Partner with Engineering to make thoughtful architectural tradeoffs balancing scale, flexibility, and speed
• Define and track KPIs to measure adoption, performance, and business impact
• Work directly with mid-market and enterprise customers to inform roadmap direction
• Champion ShipHawk’s intelligence and platform capabilities internally and externally
• Elevate product management craft and rigor across the organization

Senior Product Manager

• Own day-to-day customer relationships and serve as the primary post-implementation point of contact
• Drive adoption, usage, and overall satisfaction across ShipHawk’s WMS and TMS products
• Lead onboarding support, training, and success planning
• Conduct regular check-ins, business reviews, and health assessments
• Proactively identify risks and develop action plans to improve retention
• Partner with Account Managers on renewals, expansion strategy, and account planning
• Coordinate with Support, Product, and Engineering to understand requirements, resolve issues, and advocate for customer needs
• Translate customer goals into measurable outcomes and success metrics
• Monitor usage data and customer KPIs to guide engagement
• Maintain accurate account notes and health status in CRM/CS tools