ShipHawk

Customer Success Manager

• Own day-to-day customer relationships and serve as the primary post-implementation point of contact
• Drive adoption, usage, and overall satisfaction across ShipHawk’s WMS and TMS products
• Lead onboarding support, training, and success planning
• Conduct regular check-ins, business reviews, and health assessments
• Proactively identify risks and develop action plans to improve retention
• Partner with Account Managers on renewals, expansion strategy, and account planning
• Coordinate with Support, Product, and Engineering to understand requirements, resolve issues, and advocate for customer needs
• Translate customer goals into measurable outcomes and success metrics
• Monitor usage data and customer KPIs to guide engagement
• Maintain accurate account notes and health status in CRM/CS tools

Product Designer

• Design intuitive, user-centered experiences for complex B2B logistics and warehouse workflows
• Partner closely with Product Managers to translate requirements, user needs, and business goals into effective designs
• Create wireframes, user flows, prototypes, and high-fidelity UI designs from concept through implementation
• Conduct user research, usability testing, and incorporate qualitative and quantitative feedback into iterations
• Collaborate with Engineering to ensure designs are feasible, scalable, and implemented with high quality
• Contribute to and evolve ShipHawk’s design system to ensure consistency across products
• Advocate for usability, accessibility, and UX best practices across the product development lifecycle.

Customer Success Manager

UI/UX Designer