ShipHawk

Implementation Specialist

• Lead full-cycle WMS implementations for ShipHawk customers, ensuring on-time, high-quality delivery.
• Perform discovery to uncover detailed receiving, picking, packing, and shipping requirements across domestic and international operations.
• Translate operational processes into ShipHawk workflows and configurations.
• Write and execute SQL queries for data validation, troubleshooting, and integration support.
• Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them.
• Recommend process improvements that help customers maximize ROI from ShipHawk.
• Guide customers through user acceptance testing (UAT) and go-live readiness.
• Maintain consistent communication with customer stakeholders and internal teams.
• Transition customers seamlessly to the Support team post-implementation.

WMS Implementation Engineer