ShipHawk

Customer Success Manager

ShipHawk

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Own day-to-day customer relationships and serve as the primary post-implementation point of contact
  • Drive adoption, usage, and overall satisfaction across ShipHawk’s WMS and TMS products
  • Lead onboarding support, training, and success planning
  • Conduct regular check-ins, business reviews, and health assessments
  • Proactively identify risks and develop action plans to improve retention
  • Partner with Account Managers on renewals, expansion strategy, and account planning
  • Coordinate with Support, Product, and Engineering to understand requirements, resolve issues, and advocate for customer needs
  • Translate customer goals into measurable outcomes and success metrics
  • Monitor usage data and customer KPIs to guide engagement
  • Maintain accurate account notes and health status in CRM/CS tools

Requirements

  • 3–6+ years in Customer Success, Implementation, or Account Management within SaaS.
  • Strong relationship management and consultative skills
  • Experience working with operational or technical stakeholders
  • Ability to manage multiple accounts and priorities simultaneously
  • Excellent communication, organization, and problem-solving skills
  • Comfort analyzing data to drive customer outcomes.
Benefits
  • Fully paid Medical, Dental, Vision Insurance
  • 401k
  • Life Insurance
  • Stock Options
  • Unlimited PTO & Flexible Schedule
  • 11 Paid Holidays
  • Paid Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessImplementationAccount ManagementData AnalysisKPI Monitoring
Soft Skills
Relationship ManagementConsultative SkillsCommunicationOrganizationProblem-Solving