Senior Merchant Implementation Manager

ShipBob, Inc.

Senior Merchant Implementation Manager driving the successful onboarding of new merchants at ShipBob through project management and collaborative problem-solving. Responsible for configuring and optimizing software and fulfillment services for merchants.

Posted 5/20/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSenior💰 $71,942 - $95,923 per yearWebsite

Tech Stack

Tools & technologies

ERPMagento

About the role

Key responsibilities & impact

Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
Drive the onboarding process for new merchants joining ShipBob.
Guide merchants to configure and optimize software and fulfillment services confidently.
Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
Proactively identify potential project risks and help develop mitigation strategies.
Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Requirements

What you’ll need

Minimum of 3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role.
Excellent Project Management skills.
Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
Ability to clearly articulate technical topics to a non-technical audience.
Ability to communicate effectively through verbal and written communication.
Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
Experience with APIs, ERP and OMS systems.
Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly preferred.
Experience in working with mid-market to enterprise merchants is highly preferred.
Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.

Benefits

Comp & perks

Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Merchant ImplementationMerchant SuccessProject ManagementAPIsERP systemsOMS systemsE-Commerce platformsShopifyBigCommerceMagento

Soft Skills

Ownership MindsetContinuous learningCollaborationCommunicationProblem-solvingStakeholder managementRisk assessmentTrainingFeedbackAdaptability