ShipBob, Inc.

ICQA Regional Support Specialist

ShipBob, Inc.

full-time

Posted on:

Location Type: Office

Location: North Aurora • Illinois • 🇺🇸 United States

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Salary

💰 $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Investigate inventory discrepancies reported by the Operations team
  • Perform physical inventory cycle counts, answer Jira tickets within SLA and reconcile inventory variances
  • Communicate updates and relay important operational information about clients to ICQA AM and Regional ICQA Manager
  • Participate in root cause analysis for inventory adjustments and corrective efforts
  • Vocalize concerns and identify process improvement opportunities
  • Provide support coverage and/or ICQA training at any FC within assigned region
  • Ensure inventory variances are researched and resolved in a timely manner to allow fulfillment of outbound orders
  • Meet all SLAs for Jira tickets and other ICQA metric goals
  • Travel to partner SFN sites in region as required and have home location set by Regional Manager
  • Ensure products are handled, stored, and distributed to maintain safety, quality, and legality
  • Additional duties and responsibilities as necessary

Requirements

  • Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately
  • Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances
  • Ability to work without direct supervision
  • Possesses effective written and verbal communication skills; displays reading comprehension skills
  • Displays the ability to multitask and handle multiple issues at the same time without stress
  • Displays attention to details
  • Ability to lift 40lbs without any health limitations
  • Able to stand and walk continuously during and up to an 8-10hr shift
  • Able to bend, stoop, reach above, and push/pull frequently
  • May be required to flex into other departments for support as needed
  • Proficient in cycle counting and inventory control processes according to written SOPs
  • Perform Root Cause Analysis around inventory discrepancies and review findings
Benefits
  • Medical, Dental, Vision & Basic Life Insurance
  • 401K Match
  • Weekly paycheck with paid overtime eligibility
  • Pay Progression Program
  • Paid Time Off & Sick Time Off
  • Comprehensive Benefits Package (see https://www.shipbob.com/careers/)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory discrepanciesphysical inventory cycle countsreconcile inventory variancesroot cause analysiscycle countinginventory control processesSOPs
Soft skills
adaptabilityproblem-solvingcommunication skillsmultitaskingattention to detailability to work without supervision