Lead Merchant Success Manager

ShipBob, Inc.

Lead Merchant Success Manager overseeing enterprise-level account management strategies at ShipBob. Driving growth and innovating for a seamless merchant experience across teams.

Posted 4/24/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSenior💰 $101,250 - $168,750 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio.
Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
Source and close expansion deals within your merchant book of business.
Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants.
Partner cross-functionally with internal stakeholders to continuously improve the merchant experience.
Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies.
Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business.
Apply data and analytics to inform decisions, identify trends, and recommend strategic actions.
Additional duties and responsibilities as necessary.

Requirements

What you’ll need

8–10 years of experience in account management, sales, or merchant services in a related industry; ecommerce experience highly preferred.
Demonstrated track record of leading business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives.
Demonstrated ability to negotiate and close complex contractual partnership deals.
Solid consultative selling skills with the ability to build trusted, executive-level client relationships.
Excellent conflict resolution abilities and negotiation experience.
Advanced written and verbal communication skills.
Comfort operating in a fast-paced, high-growth environment.
Advanced experience in Microsoft Office Suite.
Willingness to travel up to 15% of the time.

Benefits

Comp & perks

Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram {@lifeatshipbob}

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesmerchant servicescontractual negotiationsdata analysisperformance analysisrisk mitigationconsultative sellingbusiness reviews

Soft Skills

relationship buildingnegotiationconflict resolutioncommunicationpresentation skillscollaborationstrategic thinkingadaptabilitytrust building