Success Manager
SweatPals
Merchant Success Manager, Mandarin Speaker
ShipBob, Inc.
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Consultation: Understand Merchant needs and goals; uncover what “success” means to a Merchant and continually re-evaluate success criteria
- Solutions: Develop dynamic action plans with deliverables and recommendations to facilitate merchant growth
- Adoption: Drive Merchant use and adoption of key ShipBob features by aligning objectives with ShipBob capabilities
- Risk Management: Actively monitor merchant health and take quick, decisive action to course-correct
- Collaboration: Work closely with Customer Support and other stakeholders; influence product and services roadmap
- Perform: Achieve KPIs including NPS, churn reduction, and upsell through feature/service adoption
- Additional duties and responsibilities as necessary
Requirements
- Fluency in Mandarin & English (spoken and written) — mandatory requirement
- Minimum 3 years of experience in sales and merchant services in the technology industry
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs and driving solutions
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
- PowerPoint and Excel skills
