Customer Success Manager

• Consultation: Understand Merchant needs and goals; uncover what “success” means to a Merchant and continually re-evaluate success criteria
• Solutions: Develop dynamic action plans with deliverables and recommendations to facilitate merchant growth
• Adoption: Drive Merchant use and adoption of key ShipBob features by aligning objectives with ShipBob capabilities
• Risk Management: Actively monitor merchant health and take quick, decisive action to course-correct
• Collaboration: Work closely with Customer Support and other stakeholders; influence product and services roadmap
• Perform: Achieve KPIs including NPS, churn reduction, and upsell through feature/service adoption
• Additional duties and responsibilities as necessary

Merchant Success Manager, Mandarin Speaker

Senior Customer Success Manager, Training

Customer Success

Customer Success Manager

Director of Customer Success

CRM Marketing Specialist